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PROGRAM
Master of Business Administration- MBA
SEMESTER
Semester 1
SUBJECT CODE & NAME
MB0039 –Business Communication
Note: Answer all
questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Qus:1 List the barriers to listening. Explain any
four.
Answer: As
pointed out earlier, listening is not easy and there are a number of obstacles
that stand in the way of effective listening, both within and outside the
workplace. These barriers may be categorised as follows:
Physiological barriers
Physical barriers
Qus:2 Name the two categories of oral communication.
Explain them.
Answer: The
advantages include personal quality, high interactivity, possibility of making
immediate contact and obtaining instantaneous feedback and control over the
receiver’s attention.Oral communication is classified into two types, oral
face-to-face communication (for example, meetings and presentations) and oral
non face-to-face communication (for example,
Qus:3. How does internal business communication
affect the organization? Discuss the role of each stakeholder in this.
Answer Internal business
communication is the exchange of information within a company. As illustrated, internal
business communication involves interaction with the following stakeholders:
Superiors
Peers
Q4. Write a note on the responsibilities of
chairperson during a meeting.
Responsibilities of chairperson during meeting
Answer:
The task
of conducting and moderating the meeting rests with the chairperson. Figure depicts the various responsibilities of a
chairperson that he/she has to manage efficiently, while he/she conducts a
meeting.
Q5.
You are going to face a job interview for the post of Manager-operations. Which
aspects you will keep in mind while facing the interview?
(Aspects
to be kept in mind during job interview) 10
Answer.
Aspects
to be kept in mind during job interview
Research the Target
Company: To be well prepared is half the
victory. Do
your homework, e.g. go to the company's website and read about their vision,
mission, strategy, products, finances, departments, competitive advantages,
competitors etc.etc. If the company does not have a web
Q6.
Write short notes on:
a)
SQ3R technique of reading
b)
Circulars
(SQ3R
technique of reading, Meaning and role of Circulars) 5, 5
Answer.
a)
SQ3R technique of reading
SQ3R stands for
the initial letters of the five steps in studying a text-
Survey S
Question Q
Read
Survey S
Question Q
Read
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