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Fall
2017
PROGRAM
MASTER
OF BUSINESS ADMINISTRATION (MBA)
SEMESTER
IV
SUBJECT
CODE & NAME
QM0023
- UNDERSTANDING ISO 9001:2008
Q.1:
Explain the evolution of the concept of quality
Evolution
of the concept of quality
ANS:
Evolution
of the concept of quality
Quality has evolved over a period of time and it is
still evolving to new forms. The evolution of quality and its concepts can be
Q.2:
Explain - Factual approach to decision making. What are the benefits and
application of mutually beneficial supplier relationships.
Factual
approach to decision making
Benefits
and application of mutually beneficial supplier relationships
ANS:
Factual
approach to decision making:
“Effective
decisions are based on the analysis of data and information.”
Let us
understand
Q.3: What do you
understand by Systems approach in QMS? Explain - implementing the systems
approach in QMS Systems approach
Implementing the
systems approach in QMS
ANS:
Systems approach:
A system can be defined as a set of
interrelated or interacting processes that function together to achieve a
Q.4: What kind of work
environment should you provide to your employees as per ISO 9001:2008?
Work environment
ANS:
Work environment:
“Work environment is a set of conditions
under which work is performed that includes work conditions related to
physical, social, psychological, and environmental factors.” —ISO 9000 Family
of Standard
The clause 6.
Q.5:
Short note on:
i) Customer satisfaction
ii)
Internal audit
ANS:
i) Customer satisfaction
The term ‘customer satisfaction’ was
incorporated in the definition of quality. The quality movement focused more on
identifying and exceeding customer requirements. Generally, the relationship between
customer
Q.6
Explain - System Certification in detail.
ANS:Although
ISO certification is not a mandatory requirement, many organisations nowadays
prefer to become ISO certified. One of the foremost reasons for certification
is to improve the efficiency and effectiveness of
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Drive
Fall
2017
Program
MBADS
(SEM 4/SEM 6)
Subject
code & name - QM0024 – Managing Quality in the Organisation
Book
ID - B1931
Credit
and Max. Marks - 4 credits; 60 marks
Q.1:
What is the meaning of stakeholders? Discuss about stakeholders of an
organisation.
Stakeholders
Stakeholders of an organization.
ANS:
Stakeholders:
Stakeholders in
an organisation are those people, groups, and organisations without which an
organisation would fail to exist. They can affect or be affected by the
activities of business.
Stakeholders of
an organization:
Stakeholders are
Q.2
Explain – the relationship between the degree of Employee empowerment at
various
levels of Commitment.
ANS: The terms employee empowerment and employee
involvement are often used synonymously. However, there are major differences
between the two.
Employee empowerment
is an innovative form of employee involvement. In this section, let us study
about employee empowerment.
According
Qus:3 Explain Kotter’s Eight step
Model of Change Management
·
Kotter’s
Eight step Model
Ans:
Kotter’s Eight step
Model:
These
steps are explained as follows:
1. Establishing
a sense of urgency: Kotter has
suggested that it is important for an organisation to develop
2.
Q4. Define performance measurement.
Explain why it is needed for an organization? (Definition, Need for Performance
Measurement) 10
Ans: Performance Measurement: As discussed
earlier, performance measurement is one of the most crucialelements of total
quality initiatives of an organisation. It is primarilyconcerned with
Q.5
Explain - Communication process
ANS:
The
communication process consists of six basic elements: sender, encoding,
message, decoding, receiver, and feedback.
Let us discuss
the elements of communication in detail. Sender: A party or agent who sends the
intended message to another party or agent. The sender is considered to be a
source in the process of communication.
Encoding: It is a
Q.6: Describe the various barriers to
Quality
Barriers to Quality
ANS:
Barriers to Quality:
Different
organisations face different types of barriers in implementing quality
initiatives. Irrespective of its type, any barrier may hamper organisational
effectiveness to a large extent; thus, it is important for
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DRIVE
Fall
2017
PROGRAM
MASTER
OF BUSINESS ADMINISTRATION (MBA)
SEMESTER
IV
SUBJECT
CODE & NAME
QM0025
- QUALITY STANDARDS AND MODELS
Q.1: Define - Quality
Standards. Explain its importance.
Quality Standards
Importance of Quality
Standards
ANS:
Quality Standards:
Quality
standards would enable the organisation to decide the optimum level of quality
of its finished goods. This would
Q.2: State - ISO 18001.
Describe the contents of OHSAS 18001: 2007.
Meaning of ISO
18001 standard
Contents of OHSAS
18001: 2007
ANS:
Meaning of ISO 18001
standard:
OHSAS
18000 is an international occupational health and safety management system
specification. It comprises two parts, 18001 and 18002 and embraces a number of
other publications.
For
the record, the following other documents, amongst others, were used in the
creation
Q.3: Explain - ISO/TS
16949. Also explain the core tools associated with ISO/TS 16949.
ISO/TS 16949
Core tools associated
with ISO/TS 16949
ANS:
ISO/TS 16949:
“ISO/TS
16949: 2009, in combination with ISO 9001: 2008, defines the QMS requirements
for the design and development, production, and relevance, installation, and
service of automotive-related
Q.4: Explain - Staged
representation in ‘maturity levels’
Staged representation
in ‘maturity levels’
ANS:
Staged representation
in ‘maturity levels’:
Each
maturity level,
Q.5: Explain - Services
Offered by COPC
Services Offered by
COPC
ANS:
Services Offered by
COPC
COPC’s
service offerings are categorised
Q6
Explain - Major Clauses of AS 9100C
·
Major
Clauses of AS 9100C
Answer:
Major
Clauses of AS 9100C
The
major clauses of AS 9100C are as follows:
QMS: This
clause describes the general requirements along with documentation
requirements, such as the quality manual, procedures, work instructions, and
records. It establishes the system, defines the processes for manufacturing a
quality product and/or service, and allows continual improvement.
Management
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DRIVE
Fall 2017
PROGRAM
MASTER OF
BUSINESS ADMINISTRATION (MBA)
SEMESTER
IV
SUBJECT CODE
& NAME
QM0026 - QUALITY
CONCEPTS, TASKS AND DEVELOPMENT METHODS
Q.1:
Discuss the rules in designing for Manufacturability
Rules
in designing for Manufacturability
ANS:
Rules
in designing for Manufacturability:
The following is
a listing of such rules:
1.
Reduce the total
number of parts:
The reduction of the number of parts in a product is actually the best way to
reduce manufacturing costs, because it inevitably leads to fewer purchases,
less inventory, less processing time, less development time, etc. In fact, it
also means less time spent
2 Explain the Concept of Measurement
Concept
of Measurement
Answer: In today’s highly competitive
market, traditional organizational management methods cannot be considered
appropriate strategies. Recent developments in database management systems,
Q.3:
Discuss - Tools of the Lean Production System
Tools
of the Lean Production System
ANS:
Tools of the
Lean Production System:
Lean
manufacturing provides a methodology for eliminating waste and improving
organisations. This methodology has been developed over the last fifty years
and has yielded a wide array of tools and
Q.4:
Discuss - Focus areas of Toyota Production System
Focus
areas of Toyota Production System
ANS:
Focus areas of
Toyota Production System:
The TPS is
majorly driven by the force endorsing elimination of waste, aimed at perpetual
improvement in quality, cost, productivity, safety, and morale. This results in
enhanced satisfaction to customers, employees, and other stake holders. The TPS
contains five major focus areas, which are
Q.5
Explain – the Characteristics of Project
Characteristics
of Project
Answer:
Characteristics
of Project
Contemporary
organisations treat new ventures, innovations, and product launches etc. as
crucial projects, and hence focus more to manage them effectively.
Organisations use management techniques and
6
Discuss - EFQM Excellence Model
EFQM
Excellence Model
Answer: The EFQM Excellence Model is a
non-prescriptive business excellence framework for organizational management
systems, promoted by EFQM (formerly known as the European Foundation for
Quality Management) and designed for helping organizations in their drive
towards being more
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