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Drive winter 2014
Program MBA
Semester 3
Subject code &
name QM0019: FOUNDATIONS OF QUALITY MANAGEMENT
Q1. (i) Define
“Total Quality Management” (ii) Describe the eight key dimensions of quality
according to Garvin. (Definitions of TQM, Detailed description of Eight
dimensions of quality) 2, 8
Answer:
Total Quality Management (TQM): An importance aspect of quality
management is quality culture. To manage quality as a culture, many organisations
like IBM, Toyota, Motorola, and Hewlett-Packard (HP) follow a program called
Total Quality Management (TQM). TQM is defined as an act of managing the
quality of an organisation’s products, services, processes, operations, etc. as
a holistic system involving the management, employees, and all interconnected
departments. TQM was formally described as a process of changing the
deep-rooted culture of an organisation and redirecting it towards
Q2. Explain the
contributions of the following quality gurus towards quality management:
(a) Masaki Imai (5)
(b) W. Edwards
Deming (5)
Answer:
Masaki Imai: Masaki Imai is a Japanese
consultant and a quality guru. He is known as the father of Continuous
Improvement (CI), he developed the concept of Kaizen. Imai was also the
founder of an international management and executive recruiting firm and
he has worked as a quality consultant for over 200 organisations. Kaizen
refers to ‘CI’ and is an inseparable aspect of TQM. Kaizen is a
Q3. Describe
‘Quality policy’ and ‘Quality Objectives’ in details with examples.
(Description of quality policy with an example, Description of quality
objectives with an example) 5, 5
Answer:
Quality Policy and Quality Objectives: The main purpose of SQM is to
establish guidelines for the action necessary to meet the quality
objectives. A major tool for establishing these guidelines is a quality
policy. Here, policy means a guide to managerial action. In quality
management, a quality policy is a document jointly developed by the
management and quality experts to express the quality objectives
Qus:4 Explain the following in brief:
(a) Quality audits
(b) Productivity
·
Explanation of
quality audits
·
Explanation of
productivity
Answer:
Explanation of quality audits:
Quality has
become one of the prime concerns of every organisation. When you visit any
shop, the first thing that you notice about a product is its quality.
Therefore, it is essential for every
Qus5. Write short notes on the following:
(a) Knowledge Management
(b) Quality Awards
·
Short notes on
‘Knowledge Management’
·
Short notes on
‘Quality Awards
Answer:
Short notes on ‘Knowledge Management’:
Knowledge
Management or KM involves a range of strategies and practices that are used in
an organisation for identifying, representing, and adapting perceptions and
experiences from various
Q6. Define ‘Quality Costs’. Describe the different types of
Quality Costs. (Definition of Quality Cost, Description of the different types
of Quality Costs) 2, 8
Answer: Quality
Costs: There is
very close relationship between the two terms cost and quality. As you
can assume, the cost of production of a basic e-book reader is different from
the cost of production of a tablet PC. The better the quality you expect from
a product, the greater will be the cost of its production. The reason is simple.
In order to produce better quality products, you need to ensure quality in
every field including manpower, machines, materials, etc. All the elements
pertaining to cost that affect the total cost
Get fully solved assignment. Buy online from website
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125/subject and rs 700/semester only.
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08273413412
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