Tuesday, 24 February 2015

qm0022 smu mba Winter 2014 IIIrd sem assignment

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Drive Winter 2014
Program MBA
Semester 3
Subject code & name QM0022: TQM TOOLS AND TECHNIQUES

Qus:1 List the seven basic quality control tools. Describe any three of them.
·         Listing the seven basic quality control tools
·         Description of any three quality control tools
Answer:
Listing the seven basic quality control tools:
There are seven basic quality control tools which help organisations in controlling quality and minimising

Q2. Define Benchmarking. Explain the types of benchmarking. (Definition of Benchmarking, Explanation of the types of benchmarking ) 2, 8
Answer: Definition of Benchmarking: “It may not be possible to replicate what they are doing, but the idea is learn from those who are doing better than you.” -- Robert Camp, Xerox

In order to achieve success in today’s competitive world, it is imperative for an organisation to consistently measure and evaluate its performance from time to time. To ensure effective

Q3. Explain the following: 5, 5
(a) Continuous Improvement Process
(b) Poka Yoke
Answer: Continuous Improvement Process: In order to comprehend the meaning of ‘continuous improvement process’, let us study the meaning of the three terms ‘continuous’, ‘improvement’ and ‘process’ separately. Continuous can be any activity or task that is performed


Qus:4 Define ‘Six Sigma Methodology’. What are the key roles in Six Sigma methodology? Explain DMAIC methodology of Six Sigma.
·         Definition of Six Sigma methodology
·         Explanation of key roles of six sigma
·         Explanation of DMAIC methodology
Answer:
Definition of Six Sigma methodology:
Six  Sigma refers to a quality improvement methodology that relies on collection and analysis of data, implementation of organisational changes based on the analysis, and establishments of targets and benchmarks to dramatically improve quality and reduce defects of products and

Qus:5 What is ‘FMEA’? Explain the concept of ‘Risk Priority Number’.
·         Meaning of FMEA
·         Concept of ‘Risk Priority Number’.
Answer:
Meaning of FMEA:
The Failure Modes and Effects Analysis (FMEA) is one such technique which helps organisations in determining various possible modes or ways in which a product or service or system or process can fail. In addition, the technique also helps in determining the consequences


Qus:6 Write short notes on the following:
(a) Design of Experiments
(b) Just – In – Time (JIT)
Answer:
(a) Short notes on Design of Experiments:
DOE as a technique deals with discovering the relationship between the process inputs and outputs. In simpler words, DOE is a systematic approach of evaluating the production processes of organisations to find out the process inputs that have very significant effects on the process



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