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DRIVE-Fall
2015
PROGRAM/SEMESTER-
MBADS (SEM 4/SEM 6) MBAFLEX/ MBAN2 (SEM 4) PGDTQMN (SEM 2)
SUBJECT
CODE & NAME-QM0017, QUALITY MANAGEMENT SYSTEMS
BK
ID-B1350
CREDITS-4
MARKS-60
Q.1. “Quality Management System is a complete and
planned approach to organizational management”. Describe the various principles
of Quality Management Systems. What are the various approaches to Quality
Management Systems? (Meaning
of Quality Management System, Principles of Quality Management Systems, Quality
Management System approaches) 2, 4, 4
ANS: Meaning of Quality Management
System: Quality Management System, in the simplest of terms,
is defined as “The process of Management of the Systems of an organisation,
with regard to its Quality related activities, for „meeting and enhancing
customer satisfaction and also taking care of all other interested parties such
as legislative and regulatory bodies, shareholders, suppliers, employees, etc.”
Q.2. Explain the scope and goals of ISO/TS
16949.Describe the various benefits provided by ISO/TS 16949. (Scope,
Goals, Benefits) 3, 3, 4
ANS: Scope and goals of ISO/TS 16949: The review of
the ISO/TS 16949:20020 which resulted in the latest 2009 edition, was the
effort of International Automotive Task Force (IATF) and the ISO technical
committee. The effectiveness of the QMS must be determined on a continual basis
and continual
Q.3. Explain the procedures and benefits of SA
8000. (Procedures, Benefits) 5,5
ANS: SA 8000 procedures: SA
8000 procedures enhance awareness that leads to enhance social policy
among corporations. The following are procedures in SA 8000:
Procedure for dealing with children and
juvenile labour: This procedure helps to guide the organisation to deal
Q.4. The People CMM is an organizational change
model. Explain the maturity levels of
People Capability Maturity Model (People CMM). ( Meaning of PCMM , Maturity levels of
People CMM) 2,8
ANS: PCMM: The
People Capability Maturity Model (People CMM) is a structure that helps
organisations
Q.5. Explain the elements and benefits of
Occupational Health and Safety Management Systems (OHSAS). (Meaning of
OHSAS, Elements of OHSAS, Benefits of OHSAS) 2,6,2
ANS: OHSAS: Occupational
Health and Safety Management Systems is a framework for an organisation
to establish controls that mitigates health and safety risks, reduces
the occurrence of accidents and helps to improve its operational performance.
The requirements of OHSAS 18001 were developed from
Q.6 what is Business excellence? Explain the core
themes of excellence. How to build an excellence framework? (Meaning of
Business excellence, Core themes of excellence, Building an excellence
framework) 2, 5, 3
ANS: Business Excellence: During
the year 1980, organisations in the West realised that the importance of
quality was the strategic differentiator. There was a change on the importance
laid from quality control to quality
Get fully solved assignment. Buy online from website
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plz drop a mail with your sub code
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if urgent then call us on 08791490301, 08273413412
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