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DRIVE
Spring 2018
PROGRAM:
Bachelor of Business Administration- BBA
SEMESTER: 5
SUBJECT
CODE & NAME: BBR 501-Store Operations and Job Knowledge
Q.1: What are the components of store opening and closing
checklist?
Checklist for Store Opening.
Checklist for Store closing.
ANS:
Opening checklist: It includes the
following components:
·
Turning
Q.2: Explain the two types of stock check
Perpetual stock check
Annual stock check
ANS:
Perpetual
stock check: According to the Institute of Cost and
Management Accountants of England and Wales, perpetual
Q.3: Explain the concept of Distribution Centre and enumerate
the duties of Distribution Centre Head in detail.
Concept
Duties of Centre head
ANS:
Concept: A distribution centre is a specialised
facility or unit that stores final products (or sometimes near final products)
to be re-distributed to distributors, wholesalers, retailers and end consumers.
It is also known as a warehouse (For e.g., Food Corporation
Q.4: Discuss the grooming standards for store employees
Explanation of the concepts
ANS:
Explanation of the concepts: Staff
grooming enhances the overall shopping experience of consumers. Here, you
should keep in mind that grooming not only includes the presentable features of
the store staff but also indicates their etiquettes of dealing with consumers
with an appropriate body language. Stores usually follow certain employee
grooming standards, which are:
§ It
is
Q.5: What are the major KRAs of a store head and Sales
member?
Store head
Sales member
ANS:
Store head: A store head is a person who is finally
responsible for everyday operations and management of a retail store. All staff
members working in a store report to the store head. The major KRAs of a store
head are usually divided under five heads,
Q.6: How do stores handle the problem of counterfeit
currencies at front-end and back-end cash counters?
Front-end cash counters
Back-end cash counters
ANS:
Front-end cash counters:
It should
include the following aspects:
§ The
cashier should pay proper attention while counting the cash handed by the
customer.
§ If
the cashier has
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ASSIGNMENT DRIVE Spring 2018
PROGRAM BACHELOR OF BUSINESS
ADMINISTRATION (BBA)
SEMESTER V
SUBJECT CODE & NAME BBR502–
LOGISTICS MANAGEMENT
Q1. What are the functions of
Warehouses? Explain the service benefits provided by Warehousing as a part of
the Logistics supply chain.
a) Functions of Warehouses. 5 10
b) Service benefits provided by
Warehousing 5
Answer:-
a) Functions of Warehouses
1. Receiving:
This includes tasks related to the receipt of all incoming products at the
warehouse, ensuring that the quality and quantity of the products received are
as ordered, and then
Q2. In logistical system design and
administration, an enterprise must attain at least six different operational
objectives, Explain.
·
Operational Objectives of Integrated
Logistics 10
Answer:-
Operational Objectives of Integrated
Logistics:-
a. Rapid
response: It is
concerned with an organisation’s ability to satisfy customer service
requirements in a timely manner. Information technology has improved the
capacity to postpone logistical
b.
Q3. E-commerce companies need to have
a proper logistical structure in place. Explain the structure of
E-Logistics.
·
Structure of E-Logistics 10
Answer:-
An e-commerce company needs a
well-defined framework for its logistics operations. A typical logistics
structure of an e-commerce company typically comprises of the following steps:-
Processing order: It is the first step in e-commerce
logistics. Processing of order starts after the customers have selected the
products they want to purchase and made the payment. In case of cash-on-
Q4. Before a forecasting method can be
exercised, one has to select the appropriate method that can make the proper
use of available data to achieve the required purpose, explain the factors that
are required to select the method.
·
Factors in selecting the Appropriate
Forecasting Technique 10
Answer:-
The factors
that should be considered while selecting the appropriate forecasting
techniques are explained as follows:
i.
Urgency
ii.
Q5. A customer can get service at any
stage of the interaction with a retailer. These stages are before, during or
after a purchase. Explain the different phases/stages of customer service.
·
The different stages or phases of
customer service 10
Answer:-
The different stages or phases of
customer service can be briefly explained as follows:
Pre-order customer support: Pre-order customer support plays an
essential role in the acquisition of new customers. Thus, a retailer needs to
meet all pre-order requirements of his/her customers.
Q6. Material handling equipment
increases the output, controls cost, and maximises the productivity. Explain
the types of these equipment’s.
·
Types of material handling equipment
10
Answer:-
Types of material handling equipment:-
1. Storage
and handling equipment: The
equipment that falls under this are usually non-automated equipment. Products,
such as pallet racking, shelving and carts belong to storage and handling. Some
of these products are usually referred to as ‘catalogue’ items, because they
offer globally
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ASSIGNMENT
DRIVE Spring
2018
PROGRAM BBA
– RETAIL OPERATIONS
SEMESTER V
SUBJECT
CODE & NAME BBR503
&BUYING
BOOK ID B1804
CREDITS 2
MARKS 30
Note: Answer
all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Ques1 List a few key roles and
responsibilities of a retail buyer.
Ans The
role of a retail buyer is not only confined to buying products but also includes
various other responsibilities, such as planning, forecasting, liaisoning, etc.
However, the responsibilities of a buyer vary across organisations. Many retail
giants like Walmart, Future Group and Reliance
Ques2 Discuss the concept of
product mix & consignment buying.
Ans Product
assortment, also known as a product mix, is basically a variety of product
lines that a retailer stocks to fulfil the requirements of consumers. It generally
refers to the length, breadth, depth and consistency of products stored by a
retailer. Let us discuss the concept of product mix with the help of an
example.
The
following is a brief
Ques3 What are the five stages of
buying decision making?
Ans A
buying decision is the process of making up one’s mind to buy a particular product.
For example, as a customer, you cannot just go and purchase a product. You need
to first make up your mind to purchase that product. Similarly, retailers also
need to follow certain steps in order to make more efficient
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ASSIGNMENT
DRIVE Spring 2018
PROGRAM
BACHELOR OF BUSINESS ADMINISTRATION (BBA)
SEMESTER
V
SUBJECT
CODE & NAME BBR504 VISUAL MERCHANDISING
Q.
1 What are the common challenges in visual merchandising?
Answer:
The common challenges
Continuous need to change merchandise: It
is quite necessary for a merchandiser to update the merchandise stock almost
every day or week. The customer should not leave with the idea to return to
purchase the same product at
Q2
Explain the general rules of customer Traffic in store.
·
Rules
of customer Traffic 10
Answer:
Customer traffic, similar to the traffic on the
road, refers to the number of people entering into a store. Customer traffic
includes the customers inside as well as outside the store. This is because a
customer standing outside is also going to enter the store. The location of a store is a major
determinant of the traffic coming into a store. After a
Q3
Write a note on Elements of Image Mix.
·
Elements
of image mix. 10
Answer:
There are six major elements of image
mix that affect the store image. These elements are shown in Figure below:
1. Merchandise
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DRIVE
Spring 2018
PROGRAM
Bachelor
of Business Administration - BBA
SEMESTER
V
SUBJECT
CODE & NAME
BBR505
Warehouse
Management
1 Write a short note on
transportation and Issues in retail logistics.
a) Retail transportation
b) Issues in retail logistics
Answer:
a) Retail transportation
The
management of transport assumes significance in case of direct store
deliveries, as this becomes a complex process if multiple vendors are involved.
To handle this issue, some retailers have dedicated a logistics function that
tracks the routes and schedules of transportation. This computerised system
incorporates information about store sales, road conditions and other
2 Explain the meaning of a
warehouse and functions warehouse?
a)
Meaning of a warehouse and
b)
Functions warehouse
Answer:
a) A warehouse is a building or an area or facility where goods are stored.
Warehousing activities involve the administrative and physical tasks associated
with the receipt, inspection, storage, retrieval and despatch of goods.
Warehousing is an important function of a retail
3 Enumerate the impact of high and
low inventory valuation.
Stock
Valuation that enumerates the impact of high and low inventory valuation
Answer:
There are quite a few methods of valuing inventory. Some of these are:
1.
First In First Out (FIFO): This method ensures that products
are issued at actual cost, so neither a profit nor a loss is incurred by
valuation. The value of the issued product is the same as the value of the
received product. The price of the product issued is in the same chronological
order as the price of the product received.
2.
Last In First Out (LIFO): This method is the opposite of the
FIFO method. The product received later will be issued first to production,
whatever is its price at receiving. The previously
4 Discuss the role of IT in Retail
Distribution and Replenishment.
The
role of IT in Retail Distribution and Replenishment
Answer:
Role of IT in Retail Distribution and Replenishment
The
flow of information, which is a complicated process in the retail sector, is
discussed below:
Ø Once
a customer decides to buy a product, he/she proceeds with it to the cash
counter. The cashier or the biller scans the UPC tag on the product. Payment is
accepted from the customer and
5 Describe the Concept of Inventory
Control and Impact of Stock Inaccuracy.
a)
Concept of Inventory Control
b)
Impact of Stock Inaccuracy
Answer:
a) Concept of Inventory Control
You
can define inventory control as the process of retail buying and maintaining
product assortment as per the customer demand. This includes balanced ordering,
re-ordering, shipping/transportation and handling and receiving of merchandise
to keep a control on costs. Inventory
6 Explain the Importance of
Warehouse Information.
Importance
of Warehouse Information
Answer:
Importance of Warehouse Information
Main
objective of WMS is to manage the information related to different warehouse
processes, such as receiving, storing and despatching of inventory. This helps
the warehouse manager to take the required action on
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