Wednesday, 11 July 2018

smu mba 4th sem MH old assignment Spring 2018 (july/aug 2018 exam)


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DRIVE- Spring 2018

PROGRAM- MBA (Sem 4), MBADS (Sem 4 / Sem 6), PGDHSMN (Sem 2)

SUBJECT CODE & NAME- MH0056 – Public Relations & Marketing for Healthcare Organizations

BOOK ID- B1320

CREDIT & MARKS-4 Credits, 60 marks

Q1. Discuss the factors that attract corporates to healthcare. Add a note on future outlook of healthcare sector. 6, 4
Answer: Factors that Attract Corporates to Healthcare: The following are some of the factors that are attracting corporate to the healthcare sector: 

Recognition as an industry: The healthcare sector was recognised as an industry during the mid-80s. This helped the hospitals to obtain long term funds from various financial institutions. In order to motivate the health sector the government also reduced import duties on medical equipment‟s and


Q2. Describe SWOT analysis with examples. 6, 4
Answer: SWOT Analysis: As we know SWOT is an abbreviation for Strengths, Weaknesses, Opportunities, and Threats. It is a planning tool used to assess the strengths, weaknesses, opportunities, and threats present in a project or in a healthcare organisation. SWOT involves stating the objective of the project or the organisation and recognising the internal and external factors that are supportive or unfavourable to achieving that objective. SWOT is often used as part of a strategic planning process in a

Q3. Explain the E-Marketing strategies for healthcare services. 10
Answer: E-Marketing Strategies for Healthcare Services:  we have studied about the four P’s of marketing and now let us discuss the strategies of e-marketing. The strategies for e-marketing need to be carefully worked out to achieve the targets set by the customer. The healthcare industry as a customer today is very dynamic in terms of services and business propositions. Hospitals now function like the corporate


Q.4: Discuss the current scenario of medical tourism in India.
Explanation of medical tourism
Explanation of present situation of medical tourism
Advantages of medical tourism

ANS:

Explanation of medical tourism:
The medical tourism provider collects information about the treatment, estimated cost, duration of stay along with the list of hospitals and tourist destinations from the doctors and consultants and sends it across to the patient who is seeking treatment. Accordingly the patient has to sign the respective agreements and will be provided with a recommendation letter to obtain a medical visa from the embassy. When the patient travels to the country where medical treatments required, the patient would be escorted by a representative from

Q.5: Discuss the future of healthcare marketing.
Brief outline of healthcare marketing
Explanation of future of healthcare marketing

ANS:

Brief outline of healthcare marketing:
Healthcare marketing management is the process of understanding the needs and wants of the target market. Consumer protection and satisfaction are the core concepts of marketing. Healthcare marketing deals with the marketing of healthcare and related products or services. Health services have become expensive and complicated because of fast-paced scientific and technological advances. There is a dire need for efficient management, administration and delivery systems in healthcare services. Healthcare service marketing

Q.6: Discuss the standard metrics to evaluate public relations in healthcare.
Key factors of PR measurement and evaluation
Explanation of various PR evaluation components

ANS:
Key factors of PR measurement and evaluation;

The key factors to be considered while focusing on the PR measurement and evaluation are:
§  To establish


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ASSIGNMENT DRIVE - SPRING 2018
PROGRAM – MBA;
SEMESTER- 4th
SUBJECT CODE & NAME-MH0057–Management of Healthcare Human Resources


Q1. Discuss management development in healthcare organisations.                                              
·         Definition
·         Methods
·         Management development programmes
·         Principles of management development 
·         Line and staff responsibilities in management development 1+1+2+4+2 = 10

Answer:
Definition:-
Management development is the process to enhance the skills and capacity of managers and professionals for individual and organisational benefits. Management development considers the role of managers and the ways in which they


Q.2: Describe recruitment in healthcare services.
·         Meaning and definition
·         Factors affecting recruitment process
·         Importance of recruitment
·         Sources of recruitment
·         Recruitment process

ANS:
Meaning and definition:
Recruitment refers to the process of attracting, screening, and selecting qualified people for a job at an organization or firm. This is done to meet the requirement of the organization in having the right people to do the right job at the

Q3. Explain the objectives of HRM in healthcare.
·         Listing the objectives 
·         Explanation 2+8=10
Answer:
The objectives of HRM system in healthcare are as follows:
 To help the healthcare organisation reach its goals.
 To

Q4. Define performance appraisal. Describe the components of performance appraisal.
·         Definition
·         Mentioning the components
·         Explanation 1+2+7=10

Answer:
Definition of performance appraisal:-
Performance appraisal is the process of obtaining, analysing and recording information about the relative worth of an employee. The focus of performance appraisal is measuring and improving the actual performance of the employee and also the future potential of the employee. Its aim is to measure what an

Q5 Describe HR audit process.
·         Mentioning the phases and components of HR audit process 
·         Explanation of phases and components 2+8=10

Answer:
Phases in HR Audit:
HR audit process is conducted in different phases. These phases include:
Pre-Audit Information; Pre-Audit Self-Assessment; On-site Review; Records Review, Audit Report

Q6 What is collective bargaining? Explain the principles and characteristics of collective bargaining.   
·         Definition
·         Explanation of principles
·         Explanation of characteristics  1+6+3=10
ANS:

Definition:-
According


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DRIVE- Spring 2018

PROGRAM- MBA (Sem 4), MBADS (Sem 4 / Sem 6), PGDHSMN (Sem 2)

SUBJECT CODE & NAME- MH0058 – Legal Aspects in Healthcare Administration

BOOK ID- B1322

CREDIT & MARKS-4 Credits, 60 marks


Q.1: Discuss the various levels of consumer courts.
Mentioning the 3 levels of consumer courts
Explanation various levels of consumer courts

ANS:

Mentioning the 3 levels of consumer courts
Consumer dispute redressal forums have been established for the settlement of grievances of dissatisfied consumers. This can be done at three levels:
1. District forum
2. State commission
3.

Q.2: Explain the following acts:
a. The Drugs and Magic Remedies Act of 1995
b. Registration of Birth and Death Act of 1969
a. Explanation of salient features of Drugs and Magic Remedies Act.
b. Explanation of salient features of Registration of Birth and Death Act

ANS:

a. Explanation of salient features of Drugs and Magic Remedies Act.:
The Drugs and Magic Remedies act was enacted in 1955, this act was introduces to control, the advertisement of drugs in certain cases, to prohibit the advertisement for certain purpose of remedies alleged to


Q.3: Discuss the rights and responsibilities of the patient.
Rights of the patient
Responsibilities of the patient

ANS:

Rights of the patient:
Right to considerate and respectful care
– Right to information on diagnosis, treatment and medicines
– Right to obtain all the relevant information about the professionals involved in the patient care


Q.4: Define abortion. Explain medical termination of pregnancy act in detail.
Definition of abortion
Explanation of MTP act

ANS:

Definition of abortion:
Abortion is the termination of pregnancy by any method (spontaneous or induced) before the foetus is sufficiently developed to survive independently. Abortion may be classified into various categories depending


Q.5: Explain the regulatory requirements in setting up and running a blood bank.
Explanation of the important regulatory requirements in setting up and running a blood bank.

ANS:

Explanation of the important regulatory requirements in setting up and running a blood bank.
National Blood Policy: Government of India published in the year 2002 the National Blood Policy. The objective of the policy is to provide safe, adequate quantity of blood, blood components and products. The main aim of the policy is to procure non remunerated regular blood donors by the blood banks. The policy


Q.6: Discuss the important documents and ethical codes in medical ethics.
Mentioning the important documents in medical ethics
Explanation of Hippocratic Oath
Explanation of Declaration of Geneva
Explanation of International Code of Medical Ethics

ANS:

Mentioning the important documents in medical ethics:
Important Documents and Ethical Codes are following as:
·         Hippocratic Oath
·         Declaration of Geneva
·         International Code of Medical Ethics

Explanation of

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ASSIGNMENT DRIVE - SPRING 2018
PROGRAM - MBA
SEMESTER – 4TH
SUBJECT CODE & NAME-MH0059 – Quality Management in Healthcare Services
BOOK ID-B1323, CREDITS-4, MARKS-60


Q1 Explain the principles of quality in healthcare.           
·         Brief outline of quality in healthcare
·         Explanation of principles 2+8=10
Answer:
Quality in healthcare:-
Quality in healthcare is a patient-cantered


Q2 Differentiate between Six sigma and Total quality management.
·         Mentioning 10 important differences between six sigma and TQM  10
Answer:
Six Sigma and Total Quality Management in Healthcare:         

TQM vs Six Sigma
Business leaders and managers often get torn between TQM and Six Sigma while trying to choose the best management and quality control approach for their organizations. Understanding the differences between the two is the most important thing in such situations.

TQM refers to Total

Q3 Explain the implementation of QMS in healthcare organisation.
·         Brief outline of QMS 
·         Explanation of steps in implementing QMS in healthcare organization 2+8 =10


Answer:
Brief outline of QMS:-
A Quality Management System (QMS) is a set of policies, processes and procedures necessary for planning and executing

Q4. Define accreditation and certification. List the benefits of accreditation and certification of hospitals.
·         Definition of accreditation and certification
·         Benefits of accreditation 
·         Benefits of certification  2+4+4=10

Answer:
Certification and Accreditation (C&A or Can) is a process for implementing information security. It is a systematic procedure

Q5. Define total quality management. Discuss the importance of TQM in healthcare.
·         Definition 
·         Importance 2+8=10
 Answer:
Total quality management:
Total Quality Management / TQM is an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services which are offered by

Q6 Discuss the methods of performance evaluation in healthcare services.
·         Listing all the methods of performance evaluation 
·         Explanation of all the methods of performance evaluation  2+8=10


Answer:
To achieve quality improvement, it is important to evaluate the performances of all employees in a healthcare organisatio


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