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ASSIGNMENT
DRIVE
- SPRING 2017
PROGRAM - MBA
SEMESTER – 4TH
SUBJECT CODE & NAME-MH0059 – Quality Management
in Healthcare Services
BOOK ID-B1323, CREDITS-4, MARKS-60
Q1
Explain the principles of quality in healthcare.
·
Brief
outline of quality in healthcare
·
Explanation
of principles 2+8=10
Answer:
Quality in healthcare:-
Quality
in healthcare is a patient-cantered
Q2 Differentiate
between Six sigma and Total quality management.
·
Mentioning
10 important differences between six sigma and TQM 10
Answer:
Six
Sigma and Total Quality Management in Healthcare:
TQM vs Six Sigma
Business
leaders and managers often get torn between TQM and Six Sigma while trying to
choose the best management and quality control approach for their
organizations. Understanding the differences between the two is the most
important thing in such situations.
TQM
refers to Total
Q3 Explain the implementation
of QMS in healthcare organisation.
·
Brief
outline of QMS
·
Explanation
of steps in implementing QMS in healthcare organization 2+8 =10
Answer:
Brief outline of QMS:-
A
Quality Management System (QMS) is a set of policies, processes and procedures
necessary for planning and executing
Q4. Define
accreditation and certification. List the benefits of accreditation and
certification of hospitals.
·
Definition
of accreditation and certification
·
Benefits
of accreditation
·
Benefits
of certification 2+4+4=10
Answer:
Certification and
Accreditation (C&A or Can) is a process
for implementing information security. It is a systematic procedure
Q5. Define total
quality management. Discuss the importance of TQM in healthcare.
·
Definition
·
Importance
2+8=10
Answer:
Total
quality management:
Total
Quality Management / TQM is an integrative philosophy of management for
continuously improving the quality of products and processes. TQM is based on
the premise that the quality of products and processes is the responsibility of
everyone involved with the creation or consumption of the products or services
which are offered by
Q6 Discuss the methods
of performance evaluation in healthcare services.
·
Listing
all the methods of performance evaluation
·
Explanation
of all the methods of performance evaluation
2+8=10
Answer:
To
achieve quality improvement, it is important to evaluate the performances of
all employees in a healthcare organisatio
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