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SPRING 2015
Program/Semester
MBA/ - 3
Subject
code & name QM0019: FOUNDATIONS OF QUALITY MANAGEMENT
Qus:1
Define the term ‘quality’. Explain the dimensions of quality.
·
Definition
of the term ‘quality’
·
Dimensions
of quality
Answer:
Definition
of the term ‘quality’:
“Quality is a predictable degree of
uniformity, at low cost and suited to the market.” - W. Edwards
Deming
“Quality is fitness for use” - Joseph
M. Juran
Qus:2
What is meant by “customers’ perception of quality”? Explain the factors that
influence customers’ perception of quality.
·
Meaning
of customer’s perception of quality
·
Factors
that influence customer’s perception of quality
Answer:
Meaning
of customer’s perception of quality:
Quality is one
of the most studied subject matters in manufacturing and service sectors.
However, customers always have their own perception of quality. Various people
define quality in different ways. Some may define quality as “conformance to
standard” or others might call it “fitness
Qus:3
Explain the following with an example:
(a)
Quality policy
(b)
Quality objectives
Answer:
Explanation
of Quality policy:
The main purpose of SQM
is to establish guidelines for the action necessary to meet the quality
objectives. A major tool for establishing these guidelines is a quality policy.
Here, policy means a guide to
Qus:4
Describe the principles of quality management system.
Answer:
Eight
principles of quality management system:
ISO lays down
the following eight Principles:
Qus:5
Explain the concept of productivity. How do you calculate productivity? List
the factors affecting productivity.
·
Meaning
and concept of productivity
·
Calculation
of productivity
·
Listing
the factors affecting productivity
Answer:
Meaning
and concept of productivity:
Productivity
refers to the volume of output (final product) per unit of input. In other
words, productivity can be defined as a ratio for measuring how well an
organisation has utilised its inputs to
Qus:6
Write short notes on the following:
(a)
Quality audit
(b)
Supplier Selection
Answer:
Short
notes on ‘Quality audits’:
The definition
of quality audit as given by ISO-8402 is as follows: “An audit is a systematic
and independent examination to determine whether quality activities and related
results comply with planned arrangements and whether these arrangements are
implemented effectively and are suitable to achieve objectives”
Get fully solved assignment. Buy online from website
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if urgent then call us
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