Sunday, 14 June 2015

qm0019 smu mba Spring 2015 IIIrd sem assignment

Get fully solved assignment. Buy online from website
online store
or
plz drop a mail with your sub code
we will revert you within 2-3 hour or immediate
Charges rs 125/subject and rs 700/semester only.
if urgent then call us on 08791490301, 08273413412

Drive SPRING 2015
Program/Semester MBA/ - 3
Subject code & name QM0019: FOUNDATIONS OF QUALITY MANAGEMENT

Qus:1 Define the term ‘quality’. Explain the dimensions of quality.
·         Definition of the term ‘quality’
·         Dimensions of quality
Answer:
Definition of the term ‘quality’:
“Quality is a predictable degree of uniformity, at low cost and suited to the market.” - W. Edwards Deming
“Quality is fitness for use” - Joseph M. Juran


Qus:2 What is meant by “customers’ perception of quality”? Explain the factors that influence customers’ perception of quality.
·         Meaning of customer’s perception of quality
·         Factors that influence customer’s perception of quality
Answer:
Meaning of customer’s perception of quality:
Quality is one of the most studied subject matters in manufacturing and service sectors. However, customers always have their own perception of quality. Various people define quality in different ways. Some may define quality as “conformance to standard” or others might call it “fitness


Qus:3 Explain the following with an example:
(a) Quality policy
(b) Quality objectives
Answer:
Explanation of Quality policy:
The main purpose of SQM is to establish guidelines for the action necessary to meet the quality objectives. A major tool for establishing these guidelines is a quality policy. Here, policy means a guide to


Qus:4 Describe the principles of quality management system.
Answer:
Eight principles of quality management system:
ISO lays down the following eight Principles:


Qus:5 Explain the concept of productivity. How do you calculate productivity? List the factors affecting productivity.
·         Meaning and concept of productivity
·         Calculation of productivity
·         Listing the factors affecting productivity
Answer:
Meaning and concept of productivity:
Productivity refers to the volume of output (final product) per unit of input. In other words, productivity can be defined as a ratio for measuring how well an organisation has utilised its inputs to


Qus:6 Write short notes on the following:
(a) Quality audit
(b) Supplier Selection
Answer:
Short notes on ‘Quality audits’:
The definition of quality audit as given by ISO-8402 is as follows: “An audit is a systematic and independent examination to determine whether quality activities and related results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve objectives”


Get fully solved assignment. Buy online from website
online store
or
plz drop a mail with your sub code
we will revert you within 2-3 hour or immediate
Charges rs 125/subject and rs 700/semester only.
if urgent then call us on 08791490301, 08273413412


No comments:

Post a Comment