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qm0025 smu mba summer 2016 (oct/nov 2016 exam) IVTH sem assignment

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DRIVE
SUMMER 2016
PROGRAM
MASTER OF BUSINESS ADMINISTRATION (MBA)
SEMESTER
IV
SUBJECT CODE & NAME
QM0025 - QUALITY STANDARDS AND MODELS

Q.1: Define - Quality Standards. Explain its importance.
Quality Standards
Importance of Quality Standards
ANS:

Quality Standards:
Quality standards would enable the organisation to decide the optimum level of quality of its finished goods. This would also ensure that all the processes involved are in accordance to the desired quality. Standards pertaining to assurance of quality facilitate efficient communication, trade and

Q.2: State - ISO 18001. Describe the contents of OHSAS 18001: 2007.
Meaning of ISO 18001 standard
Contents of OHSAS 18001: 2007    
ANS:

Meaning of ISO 18001 standard:
OHSAS 18000 is an international occupational health and safety management system specification. It comprises two parts, 18001 and 18002 and embraces a number of other

Q.3: Explain - ISO/TS 16949. Also explain the core tools associated with ISO/TS 16949.
ISO/TS 16949
Core tools associated with ISO/TS 16949
ANS:

ISO/TS 16949:
“ISO/TS 16949: 2009, in combination with ISO 9001: 2008, defines the QMS requirements for the design and development, production, and relevance, installation, and service of automotive-related

Q.4: Explain - Staged representation in ‘maturity levels’
Staged representation in ‘maturity levels’
ANS:

Staged representation in ‘maturity levels’:
Each maturity level, except for the initial level, includes a set of inter-related practices in critical areas of workforce management. When institutionalised and performed effectively, these

Q.5: Explain - Services Offered by COPC
Services Offered by COPC
ANS:

Services Offered by COPC
COPC’s service offerings are categorised into three main\


Q.6: Explain - Major Clauses of AS 9100C
Major Clauses of AS 9100C
ANS:

Major Clauses of AS 9100C:
The major clauses of AS 9100C are as follows:
QMS: This clause describes the general requirements along with documentation requirements, such as the quality

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qm0026 smu mba summer 2016 (oct/nov 2016 exam) IVTH sem assignment

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DRIVE
SUMMER 2016
PROGRAM
MASTER OF BUSINESS ADMINISTRATION (MBA)
SEMESTER
IV
SUBJECT CODE & NAME
QM0026 - QUALITY CONCEPTS, TASKS AND DEVELOPMENT METHODS

Q.1: Discuss the rules in designing for Manufacturability
Rules in designing for Manufacturability
ANS:

Rules in designing for Manufacturability:
The following is a listing of such rules:
1.      Reduce the total number of parts: The reduction of the number of parts in a product is actually the best way to reduce manufacturing costs, because it inevitably leads to fewer purchases, less inventory, less processing time, less development time, etc. In fact, it also means less time
2.       

Q.2: Explain the Concept of Measurement
Concept of Measurement
ANS:

Concept of Measurement:
Measurement refers to the quantity at which the value of a material is determined. A measurement is taken by comparing a quantity with a standard unit. For example, the length of a piece of


Q.3: Discuss - Tools of the Lean Production System
Tools of the Lean Production System
ANS:

Tools of the Lean Production System:
Lean manufacturing provides a methodology for eliminating waste and improving organisations. This methodology has been developed over the last fifty years and has yielded a wide array of tools and

Q.4: Discuss - Focus areas of Toyota Production System
Focus areas of Toyota Production System
ANS:

Focus areas of Toyota Production System:
The TPS is majorly driven by the force endorsing elimination of waste, aimed at perpetual improvement in quality, cost, productivity, safety, and morale. This results in enhanced

Q.5: Explain – the Characteristics of Project
Characteristics of Project
ANS:

Characteristics of Project:
Contemporary organisations treat new ventures, innovations, and product launches etc. as crucial projects, and hence focus more to manage them effectively. Organisations use management techniques and problem solving approaches to bring projects to a successful end. Before we discuss project management, let us consider the characteristics of a project.


Q.6: Discuss - EFQM Excellence Model
EFQM Excellence Model
ANS:

EFQM Excellence Model:
“Excellent organisations achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders”.
The EFQM Excellence Model is built on a set of European values. The model was first expressed in the European Convention on Human Rights (1953) and the European Social

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qm0024 smu mba summer 2016 (oct/nov 2016 exam) IVTH sem assignment

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DRIVE
SUMMER 2016
PROGRAM
MASTER OF BUSINESS ADMINISTRATION (MBA)
SEMESTER
IV
SUBJECT CODE & NAME
QM0024 - MANAGING QUALITY IN THE ORGANISATION2
Q.1: What is the meaning of stakeholders? Discuss about stakeholders of an organisation.
Stakeholders
 Stakeholders of an organization.
ANS: 

Stakeholders:
Stakeholders in an organisation are those people, groups, and organisations without which an organisation would fail to exist. They can affect or be affected by the activities of business.

Stakeholders \


Q.2: Define the term ‘Leadership’. Describe the major leadership theories.
Definition of leadership
Explaining the major leadership theories
ANS:

Definition of leadership
Leadership is a process of influencing employees to accomplish organisational goals and objectives. According to


Q.3: Explain - Decision Making Process in detail.
Decision Making Process
ANS:

Decision Making Process:
Every decision involves a certain amount of risk. For example, an organisation has made a decision to expand its business by entering into a new market. The risks involved in this decision can be failure of the business, high competition, unsuitable marketing conditions, etc. Therefore, a decision maker needs to analyse the business


Q.4: Define performance measurement. Explain why it is needed for an organization?
Definition
Need for Performance Measurement
ANS:
Definition:
Performance measurement is one of the most crucial elements of total quality initiatives of an organisation. It is primarily concerned with managing the outcome and reducing or eliminating the overall

Q.5: Explain – the need and importance of quality culture.
Need and importance of quality culture
ANS:

Need and importance of quality culture:
As a customer, you expect to purchase products or services that meet your expectations of quality. Quality as a discipline is seen as a measure of commitment to deliver the best products and services to customers. Therefore, most organisations commit themselves to provide quality products or services to customers. This can

Q.6: Describe the various barriers to Quality
Barriers to Quality
ANS:

Barriers to Quality:
Different organisations face different types of barriers in implementing quality initiatives. Irrespective of its type, any barrier may hamper organisational effectiveness to a large extent; thus, it is important for the organisation to overcome barriers faced during the implementation of quality. Overcoming barriers not only helps in the effective implementation of quality initiatives but also encourages an organisation to minimise the chances of

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qm0023 smu mba summer 2016 (oct/nov 2016 exam) IVTH sem assignment

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DRIVE
SUMMER 2016
PROGRAM
MASTER OF BUSINESS ADMINISTRATION (MBA)
SEMESTER
IV
SUBJECT CODE & NAME
QM0023 - UNDERSTANDING ISO 9001:2008
Q.1: Explain the evolution of the concept of quality
Evolution of the concept of quality
ANS:

Evolution of the concept of quality
Quality has evolved over a period of time and it is still evolving to new forms. The evolution of quality and its concepts can be

Q.2: Explain - Factual approach to decision making. What are the benefits and application of mutually beneficial supplier relationships.
Factual approach to decision making
Benefits and application of mutually beneficial supplier relationships
ANS:

Factual approach to decision making:
“Effective decisions are based on the analysis of data and information.”
Let us understand the

Q.3: What do you understand by Systems approach in QMS? Explain - implementing the systems approach in QMS Systems approach
Implementing the systems approach in QMS
ANS:

Systems approach:
A system can be defined as a set of interrelated or interacting processes that function together to achieve a specified objective. The concept of systems thinking involves understanding dynamic relationships between interacting processes in an organisation. A management system is defined as a system of

Q.4: What kind of work environment should you provide to your employees as per ISO 9001:2008?
Work environment
ANS:

Work environment:

“Work environment is a set of conditions under which work is performed that includes work conditions related to physical, social, psychological, and environmental factors.” —ISO 9000 Family of Standard
The clause 6.4 of the standard provides requirements with regard to work environment. Work environment

Q.5: Short note on:
i) Monitoring and measurement of processes
ii) Monitoring and measurement of products
ANS:

i) Monitoring and measurement of processes:
Monitoring and Measurement of Processes states requirements for process measurement. According to this clause, the organisation should:
§  Apply suitable methods for monitoring and measuring QMS processes.

Q.6: Write short notes on the following:
(a) Self-Assessment
(b) QMS Checklists
ANS:

a. Self-Assessment:
System assessment or self-assessment is a carefully considered evaluation that consists of a comprehensive and systematic review resulting in an opinion or judgment of the effectiveness and efficiency of the organisation

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