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DRIVE:
SUMMER 2016
PROGRAM:
MBA
SUBJECT
CODE & NAME: OM 0016 – QUALITY MANAGEMENT
CREDITS
& MARKS: 4, 60
SEMESTER:
IV
BK
ID: B2009
Q.1:
What do you mean by Dimensions of quality? Explain all key dimensions of
quality proposed by David Garvin.
A
Meaning of Dimensions of quality
Key
dimensions of quality proposed by David Garvin
ANS:
Meaning
of Dimensions of quality:
Dimensions are the
extent to which a product is able to satisfy customers in terms of quality
attributes. The totality of a product or a
Q.2:
Elaborate the concept of International Standards. Also explain the following
terms
a.
ISO 9001:2008
b.
ISO 9004:2009
c.
ISO 90003:2004: Software Quality Management
d.
ISO 13485:2003: Medical Devices Quality Management
ANS:
ISO
9001:2008:
The ISO develops
standards keeping in mind the requirements of the industry. The ISO’s 9000
series is developed to serve the quality aspects, which also include the eight
principles of management systems. The ISO 9001
Q.3:
Explain the concept of culture. Differentiate between authoritarian culture and
participative culture.
A
Concept of culture
Differentiate
between authoritarian culture and participative culture.
ANS:
Concept
of culture:
“Culture is the deeper
level of basic assumptions and beliefs that are shared by members of an
organisation that operate unconsciously and define in a basic ‘taken for
granted’ fashion an organisation's view of its self and its environment.” --
Edgar Schein A culture can be defined as a set of beliefs, values
Q.4:
Explain the steps of continuous quality improvement.
A
Steps of continuous quality improvement
ANS:
Steps
of continuous quality improvement:
CQI is a systematic
approach and involves a number of steps:
Q.5:
Define different aspects of the design and development of a product.
A
Different aspect of the design and development of a product
ANS:
Different
aspects of the design and development of a product:
Design involves those
activities that are carried to create the appearance, style and touch of a
product. Therefore, it includes the architecture of a product, selection of raw
materials and processes. On the other hand, the development of a product
Q.6: Write Short notes on following.
a. Knowledge Management
b. Expertise location
c. Communities of Practice (CoPs)
d. Knowledge management strategy e.
Knowledge culture
ANS:
a.
Knowledge Management:
Knowledge Management (KM) is a process
of identifying, representing, and adapting perceptions and experiences from
various dimensions. The following are some of the popular definitions of KM:
According
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