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DRIVE: SUMMER 2016
PROGRAM:
Bachelor of Business Administration- BBA
SEMESTER:
3
SUBJECT
CODE & NAME: BBA303: QUALITY MANAGEMENT
BK
ID: B1597
CREDITS:
4
MARKS:
60
Q1. Explain
various dimensions of quality
Answer:
Dimensions
of quality :
Eight
dimensions of product quality management can be used at a strategic level to
analyze quality characteristics.
Dimension
1
Q.2: How is the
McKinsey 7S model used for carrying out strategic planning and implementation?
McKinsey 7S model –
Diagram (4 Marks)
Explanation (6 Marks)
Ans:
McKinsey
7S model – Diagram: The McKinsey 7S model is a widely
discussed framework for viewing the interrelationship of strategy formulation
and implementation. The 7S-model was born at a meeting of four authors -
Richard
Q3. Describe - seven
phases of the problem solving method for improvement.
Seven phases of the
problem solving method for improvement.
Answer:
Seven phases of
the problem solving method.
Phase 1:
Identify the opportunity
The objective of
this phase is to identify and prioritise opportunities for improvement. It
consists of identifying the problem,
Q4. Write short note
on: a.) Variations and Causes of Variations b.) Acceptable Sampling
a.) Variations and
Causes of Variations
b.) Acceptable Sampling
Answer:
Variations and Causes
of Variations:
Variation can be defined as any
deviation from the specified requirements. It can be either positive or negative.
The
causes of variation are as follows:
Normal
Q.5: Write short notes
on:
a) Recognition and
rewards (5 Marks)
b) Suggestion systems
(5 Marks)
Ans:
Recognition and
rewards:
Recognition and Rewards are two
effective tools in the hands of managers to motivate employees and encouraging
them to maintain and improve their performance in an organisation. Recognition
refers to the
Q6.
Discuss - Rajiv Gandhi National Quality Award
Rajiv
Gandhi National Quality Award.
Answer:
The Rajiv Gandhi
National Quality Award was established in 1991 by the Bureau of Indian
Standards (BIS). It was named after Mr. Rajiv Gandhi to commemorate his
commitment to quality efforts in India. The award is given annually. Altogether
there are five quality awards for five different categories and twenty eight
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