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DRIVE
SUMMER
2016
PROGRAM
MASTER
OF BUSINESS ADMINISTRATION (MBA)
SEMESTER
IV
SUBJECT
CODE & NAME
QM0024
- MANAGING QUALITY IN THE ORGANISATION2
Q.1: What is the
meaning of stakeholders? Discuss about stakeholders of an organisation.
Stakeholders
Stakeholders of an organization.
ANS:
Stakeholders:
Stakeholders
in an organisation are those people, groups, and organisations without which an
organisation would fail to exist. They can affect or be affected by the
activities of business.
Stakeholders
\
Q.2: Define the
term ‘Leadership’. Describe the major leadership theories.
Definition of
leadership
Explaining the
major leadership theories
ANS:
Definition of
leadership
Leadership
is a process of influencing employees to accomplish organisational goals and
objectives. According to
Q.3: Explain -
Decision Making Process in detail.
Decision Making
Process
ANS:
Decision Making
Process:
Every
decision involves a certain amount of risk. For example, an organisation has
made a decision to expand its business by entering into a new market. The risks
involved in this decision can be failure of the business, high competition,
unsuitable marketing conditions, etc. Therefore, a decision maker needs to
analyse the business
Q.4: Define
performance measurement. Explain why it is needed for an organization?
Definition
Need for
Performance Measurement
ANS:
Definition:
Performance
measurement is one of the most crucial elements of total quality initiatives of
an organisation. It is primarily concerned with managing the outcome and
reducing or eliminating the overall
Q.5: Explain – the need and importance
of quality culture.
Need and importance of quality culture
ANS:
Need and importance of quality culture:
As
a customer, you expect to purchase products or services that meet your
expectations of quality. Quality as a discipline is seen as a measure of
commitment to deliver the best products and services to customers. Therefore,
most organisations commit themselves to provide quality products or services to
customers. This can
Q.6: Describe the various barriers to
Quality
Barriers to Quality
ANS:
Barriers to Quality:
Different
organisations face different types of barriers in implementing quality
initiatives. Irrespective of its type, any barrier may hamper organisational
effectiveness to a large extent; thus, it is important for the organisation to
overcome barriers faced during the implementation of quality. Overcoming
barriers not only helps in the effective implementation of quality initiatives
but also encourages an organisation to minimise the chances of
Get fully solved assignment. Buy online from website
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we will revert you within 2-3 hour or immediate
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