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DRIVE
SUMMER
2016
PROGRAM
Master
of Business Administration in Healthcare Services Management – MBA(HCS)
SEMESTER
Semester
4
SUBJECT
CODE & NAME
MH0059
– Quality Management in Healthcare Services
Q.1:
Explain the business significance of quality in healthcare.
Explanation
of business significance of quality in health care
ANS:
Explanation
of business significance of quality in health care:
Healthcare organisations have a
difficult time in demonstrating the business case for quality as there is a
complexity of
Q.2:
Explain seven quality tools.
Definition
of quality
Listing
seven quality tools
Explanation
of all the tools
ANS:
Definition
of quality:
Quality is broadly described as the
comprehensive positive outcome of a product/service. However, in healthcare the
product is multifaceted which contributes to different perceptions of quality.
A
Q.3:
Define accreditation and certification. List the benefits of accreditation and
certification of hospitals.
Definition
of accreditation
Definition
of certification
Benefits
of accreditation
Benefits
of certification
ANS:
Definition
of accreditation:
Accreditation is a procedure by which an
authoritative body like JCAHO formally recognises that a healthcare
organisation is competent to carry out
Q.4:
‘Lean thinking is essential in healthcare organisations’. Justify.
Explanation
and justification
ANS:
Explanation
and justification
Lean is simple in its principles. But,
it is not always easy to implement because of the healthcare barriers including
the natural human
Q.5:
Give an account of the advantages and disadvantages of quality control in healthcare.
Advantages
of quality control in healthcare
Disadvantages
of quality control in healthcare
ANS:
Advantages
of quality control in healthcare:
·
Quality control must assess and evaluate
a structure, a process or an outcome of a healthcare. The quality control helps
a healthcare organisation for the continuous improvement and ensures the safety
and requirements of the patients. The advantages of quality control are:
·
Ensures
Q.6:
Explain the implementation of QMS in healthcare organization.
Listing
of steps in implementing QMS in healthcare organization
Explanation
of steps
ANS:
Listing
of steps in implementing QMS in healthcare organization:
The process of Quality Management
Program involves the following steps:
1. Commitment of the top management.
2.
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