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DRIVE Fall 2014
PROGRAM/SEMESTER-
MBADS (SEM 3/SEM 5) MBAFLEX/ MBAN2 (SEM 3) PGDTQMN (SEM 1)
SUBJECT CODE &
NAME
QM0010
FOUNDATIONS OF QUALITY MANAGEMENT
Q.1:
Explain the
approaches and dimensions to Quality. Discuss Jurans’s views on Quality
Approaches
to Quality
Dimensions
of Quality
Juran’s
views on Quality
ANS:
Approaches
to Quality:
Approaches to quality management
pertain to reshape processes to get valued result, in terms of quality and
sustainable innovation in response to problems. The emphasis is strongly on the
elimination of errors, from business process, employment of wide range of IT
tools and techniques, human intervention, social, analytical, and techniques
are employed to achieve this. The ultimate concern is to enhance organizational
Q.2
Explain
Quality Economic Approach and Quality Environmental Approach.
Explanation
of Quality Economic Approach
Explanation
of Quality Environmental Approach
ANS:
Explanation
of Quality Economic Approach:
Business conditions are changing and
evolving so as the economic environment. In this competitive environment,
organization requires new approaches to survive. Quality is becoming prime
priority for most of the organizations and implementing a quality system
requires management commitment to develop a quality assurance program. This
embraces a variety of activities designed to ensure reliability in
Q.3
Explain Quality Function Deployment (QFD) process and describe why it is also called
“House of Quality”.
Meaning
of Quality Function Deployment (QFD)
QFD Process
Construction
of QFD (House of Quality)
ANS:
Meaning
of Quality Function Deployment (QFD):
This approach has been developed
by Japanese to translate the voice of customer in to technical requirements
(Engineering language). QFD is a planning process to guide the design,
manufacturing and marketing of goods by integrating the voice of the customer throughout
the organization. Through QFD,
Q.4
a.
Explain Quality Assurance.
B. “The
quality audit is a management tool used to evaluate, confirm or verify activities
related to quality. A properly conducted quality audit is a positive and constructive
process” Discuss.
ANS:
Explain
Quality Assurance.
Quality Assurance refers to
planned and systematic production processes that provide confidence in a product's
suitability for its intended purpose. It is a set of activities intended to
ensure that products (goods and/or services) satisfy customer requirements in a
systematic, reliable fashion. Quality assurance covers all activities from
design, development, production, installation, servicing and other associated
activities. This introduces the rule “Right first time”. PDCA (Plan-Do-Check-Act)
approach is the most
Q.5
a.
Discuss the role of Enterprise Decision Making.
b.
Discuss the factors that enable service organizations to improve quality of
performance.
Role
of Enterprise Decision Making.
Factors
that enable service organizations to improve quality of performance.
ANS:
Role
of Enterprise Decision Making:
Every decision-making process produces a final
choice the output can be an action or an opinion.”But, some time depending on
situations some aspects may not be considered or some aspects may be born which
even play a key role at the time of Decision Making.
Q.6
“Quality is the buzzword and is dominating business processes and services like
never before”. Justify.
Justify
the statement
ANS:
Outsourcing to India is now more
about high quality rather than cost. Indian companies are fast scaling up to
match or surpass international quality standards and are ensuring that they stay
ahead through stable quality systems and continuous quality improvement. The
Indian BPO industry, which previously relied
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Charges for mba rs 125/subject and rs 700/semester only.
For other rs 125/subject only
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