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DRIVE-Fall
2014
PROGRAM/SEMESTER-
MBADS (SEM 3/SEM 5) MBAFLEX/ MBAN2 (SEM 3)
PGDTQMN
(SEM 1)
SUBJECT
CODE & NAME-QM0013 QUALITY MANAGEMENT TOOLS
BK
ID- B1243
CREDIT-4
MARKS-60
Q.1.
“An organization can have various benefits from having an efficient Quality
Management System”. Explain the need of Quality Management Systems in an
organization. List the advantages of Quality Management Systems. (Need of
Quality Management Systems in an organization, Advantages of Quality Management
Systems) 5, 5
ANS:
Need of Quality Management Systems in an
organization
Quality Management
System is defined as “A set of corresponding activities to direct and control
an organisation in order to improve the value and efficiency of its
performance.” An organisation can have various benefits from having an
efficient Quality Management System (QMS) in place. The main goal of the QMS is
the professional relationship between the client and the supplier working
together for mutual profit. To achieve this goal, the business relations of
Q.2.
“QFD is a
customer driven planning process which guides through the design, manufacture
and marketing of a product or service”. Explain the Approaches and Phases of
Quality Function Deployment (QFD). (Meaning of QFD, Approaches
of QFD,
Phases of QFD) 2,4,4
ANS:
Meaning of QFD
Quality function
deployment is a planning tool used to fulfil customer needs and expectations.
It is a discipline approach to product design, engineering and production and
provides an in depth evaluation of a product. An
Q.3.
a) Reliability engineering is concerned with four key elements. Discuss. b)
Explain software reliability. (Meaning of Reliability, Key elements of
Reliability, Explanation of Software reliability) 2, 4, 4
ANS:
Meaning of Reliability
Reliability is a
probability of a device (system, vehicle, machine, product or service)
performing its purpose (its intended function) adequately for a specified
period of time under specified operating conditions encountered. Reliability
Q.4.
Describe Robust Design Optimisation Strategy. Explain the steps followed in
Robust Parameter Design. (Explanation of Robust Design Optimization Strategy,
Steps followed in Robust Parameter Design.) 5,5
ANS:
Robust Design
Optimisation Strategy
Robust Design
Optimisation (RDO) is currently a high priority problem. The theory of
RDO helps to find out an ideal technical solution stating that, it is possible
to implement a technical solution in practice with high probability. The RDO
Strategy of Indirect Optimisation based on Self-Organisation
(IOSO) Technology
executes the narrative progress response surface strategy. This strategy varies
extensively from
Q.5.
“Quality Control Charts focuses on the stability of a process and demonstrates
the performance of a project over time”. Explain the basic components of
quality control charts. Describe the benefits and drawbacks of quality control
charts. (Components of quality control charts, Benefits of control charts,
Drawbacks of control charts) 4, 3, 3
ANS:
Basic Components of
Quality Control Charts
There are charts using
which you can find out both special and common cause variation in a process.
They are called control charts, or sometimes Shewhart charts. There are
different varieties of control charts that are applied to the different
Q.6.
What is business excellence? What are the steps involved in achieving
organisational excellence? (Meaning of Business Excellence, Steps involved in
achieving organizational excellence) 4,6
ANS:
Business Excellence
Business Excellence is
a set of techniques adopted to improve the efficiency of various
processes within an organisation. Business excellence uses quality
management principles and tools in the business management process and
focuses on improving the performance based on principles of customer
focus, stakeholder value, and process management. The major tools used are
balanced scorecard, Lean, Six-Sigma statistical tools, project
management and
Get fully solved assignment, plz drop a mail with
your sub code
computeroperator4@gmail.com
Charges for mba rs 125/subject and rs 700/semester only.
For other rs 125/subject only
if urgent
then call us on 08791490301, 08273413412
our website is www.smuassignment.in
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