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DRIVE Fall 2014
PROGRAM/SEMESTER
MBADS (SEM 3/SEM 5) MBAFLEX/ MBAN2 (SEM 3) PGDTQMN (SEM 1)
SUBJECT CODE &
NAME
QM0011
PRINCIPLES &
PHILOSOPHIES OF QUALITY MANAGEMENT
Q1. Quality has different perspectives. Explain the
two main perspectives of Quality. (2 main perspectives
of Quality)
Answer:
Quality in Different Perspectives
Quality is needed right from the
beginning. There is no use trying to maintain quality, only by sending good
parts out of the Company and rejecting defective parts. Quality should start
while planning itself. This will reduce the defective parts at the end. Some
argue that there is no need of separate “Quality Department” if every Employee
does the job in a right manner using right methods throughout the process.
Quality has thus different perspective. Let us see two main perspective of
Quality.
Q2. Explain
Crosby’s Four Absolutes of Quality and 14 steps to hassle free management. (Crosby’s
four absolutes of Quality, Crosby’s 14 steps to hassle free management)
Answer:
Crosby’s Four Absolutes of Quality
Crosby espoused his basic theories about
quality in four Absolutes of Quality Management as follows:
1. Quality means conformance to
requirements, not goodness.
According to Crosby, once the
requirements are specified then quality is judged solely on the criteria of
whether they are met or not; aesthetics or feelings don’t come into it. It is
then the duty of management to specify those requirements very clearly, to say
what they want. This, Crosby believes, is one of the major failings of
management.
Q3. 5S is a
structured program to achieve a well-organized workplace, its cleanliness and
standardization, for a safer, more efficient and more productive operation.
Explain the principles and implementation stages of 5S. (Principles – 5 marks,
implementation stages – 5 marks) 10 marks
Answer:
‘5S’ Principles
1. SEIRI
Theme: Sorting, Tidiness [Sorting good
and bad, useable and non useable]
Sorting simply means to segregate what
all to keep or stored at each work station, that is segregating unnecessary
items into „wanted‟ and „unwanted‟ and discards the unnecessary items from the
workplace. The golden rule is to remove anything that will not be used within
next 30 days from the workplace.
2. SEITON
Theme: Straighten or Orderliness:
[Systematic
arrangement & keep systematically and have traceability] The Systematic
arrangement is keeping things in order of all the wanted items in a designated
area at each workstation so that they are ready for use when required i.e. easy
Q4.
a.
Explain briefly the concept of Just-In-Time that formed the backbone to Toyata
plant in achieving operational excellence.
b.
Discuss how the Poka- Yoke approach towards zero defect help in achieving cost
effective production and customer satisfaction.
(Explanation
of the Concept of Just-In-Time, Explanation of the Concept of Poka-Yoke)
Answer:
Answer.
Just-in-Time [Jit] – Concept in
Toyota Production System
Dr. Shingo and Mr. Taiichi Ohno
have invented/ rediscovered the Just in Time system-which has become the
backbone of the Toyota production system. The synergy created by this
industrial revolution and its powerful effects which influenced the
international economic order.
Q5.Total Productive
Maintenance aims for greater manufacturing competitiveness through improved
effectiveness of machines and equipment. Briefly explain the Eight Pillars of
Total Productive Maintenance. (Meaning – 2 marks, Explanation – 8 marks) 10
marks
Answer:
Total
Productive Maintenance -TPM is a maintenance program which
involves a newly defined concept for maintaining plants and equipment. The goal
of the TPM program is to markedly increase production while, at the same time,
increasing employee morale and job satisfaction.
Total Productive Maintenance is defined
as the means to achieve high level of productivity, efficiency and
effectiveness with zero loss concepts through total participation of all
employees with self managing abilities in practices, to achieve total
Q6.Discuss the meaning
and importance of six sigma. Explain the steps in implementing six sigma.
(Meaning – 2 marks, Importance – 3 marks, Steps – 5 marks)
Answer:
Meaning of Six Sigma
Six
Sigma is a management philosophy developed by Motorola that emphasizes setting
extremely high objectives, collecting data, and analyzing results to a fine
degree as a way to reduce defects in products and services. The Greek letter sigma
is sometimes used to denote variation from a standard. The philosophy
behind Six Sigma is that if you measure how many defects are in a process, you
can figure out how to systematically eliminate them and get as close to
perfection as
Get fully solved assignment, plz drop a mail with your sub code
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