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FALL 2014
Program
MBA
Semester
3
Subject
code & name QM0019: FOUNDATIONS OF QUALITY MANAGEMENT
Qus:1
(i) Various experts and pioneers of quality management have defined the term
quality in different ways. Mention some of such definitions of ‘quality’.
(ii)
Describe the dimensions of quality.
·
Various
definitions of the term ‘quality’
·
Dimensions
of quality
Answer:
Various
definitions of the term ‘quality’:
“Quality is a predictable degree of
uniformity, at low cost and suited to the market.” - W. Edwards
Deming
Qus:2 Explain the contributions of the following quality gurus towards quality management:
(a) Kaoru Ishikawa
(b) Genichi Taguchi
·
Contributions of
Kaoru Ishikawa
·
Contributions of
Genichi Taguchi
Answer:
Contributions of Kaoru Ishikawa:
Kaoru
Ishikawa was a professor, who was prominent for his cause and effect diagram
(also known as fishbone diagram), which is used during analysis of the
industrial process. Kaoru Ishikawa’s contribution to the field of quality
includes:
Qus:3
(i) Define the term ‘Strategic Quality Management’ and explain its concept in
brief.
(ii)
What is meant by Quality policy? Explain with an example.
·
Definition
and explanation of Strategic Quality Management
·
Meaning
and explanation of Quality policy
Answer:
Definition
and explanation of Strategic Quality Management:
The term
Strategic Quality Management (SQM) was introduced by Garvin. He did not define the term in a compact form though.
Qus:4 What is meant by Customer focus? Explain
‘Customer Perception of Quality’ in brief.
·
Meaning of
customer Focus
·
Explanation of
Customer perception of quality
Answer:
Meaning of customer Focus:
Focus means
‘concentration of energy’. For instance, when anybody completely focuses on a
particular goal, they will soon achieve that goal. Similarly, for organizations
too, focus provides the capability to bring together their divergent energies
by concentrating them towards the singleminded achieving of desired goals. Thus
‘focus’ gives organization the powers to not only perform well but also to
Qus:5 Write short notes on the following:
(a) Knowledge Management
(b) Quality Awards
·
Short notes on ‘Knowledge
Management’
·
Short notes on
‘Quality Awards
Answer:
Short notes on ‘Knowledge Management’:
Knowledge
Management or KM involves a range of strategies and practices that are used in
an organisation for identifying, representing, and adapting perceptions and
experiences from various dimensions. There are various definitions of KM given
by
Qus:6 Explain the following in brief:
(a) Quality audits
(b) Productivity
·
Explanation of
quality audits
·
Explanation of
productivity
Answer:
Explanation of quality audits:
Quality has
become one of the prime concerns of every organisation. When you visit any
shop, the first thing that you notice about a product is its quality.
Therefore, it is essential for every organisation to give priority to the
quality of products provided to customers. You might have often noticed that
the products you purchase fail to meet your expectations due to poor quality.
Get fully solved assignment, plz drop a mail with your sub code
computeroperator4@gmail.com
Charges for mba rs 125/subject and rs 700/semester only.
For other rs 125/subject only
if urgent then call us
on 08791490301, 08273413412
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