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DRIVE-fall
2014
PROGRAM/SEMESTER-
MBADS (SEM 4/SEM 6) MBAFLEX/ MBAN2 (SEM 4) PGDTQMN (SEM 2)
SUBJECT
CODE & NAME-QM0016
MANAGING
QUALITY IN THE ORGANISATION
BK
ID-B1349
CREDITS-4
MARKS-60
Q.1. Describe the Leadership styles. Explain the
various leadership theories. (Leadership
styles, Leadership theories) 5, 5
ANS: Leadership styles: The
dominant behaviour pattern of a leader-manager in relation to his subordinates
is known as leadership style. There are three basic styles of leadership as
follows:
·
Autocratic or Authoritative Style.
·
Democratic or Participative Style, and
·
Laissez-faire or Free-rein
Q.2. Explain the following: a) Quality Management Techniques,
b) PDCA Cycle 5,5
ANS:
a) Quality management techniques: The
scope of quality management covers all effective activities that affect the
total quality-related business results (performance) of the organisation. It
is an organised set of procedures which is maintained and documented while
ensures consistent growth of business in the global market. Quality Management
technique is a combination of two Quality techniques namely Quality
Assurance and Quality Control. The main focus of quality assurance and
quality control is to achieve results that fulfil all the requirements for quality,
motivate and satisfy stakeholders, improve the quality-related perform
Q.3. “Quality management principles have to be
followed by the organization so as to achieve their organizational goals”. In
the light of this statement, explain the principles of Quality Management.
(Listing the principles,
Explanation) 5, 5
ANS: Listing the principles: Quality
management is progressively becoming important to the leadership and management
of all organisations. Quality management has been identified as a necessary
discipline in organisational management. A document detailing the quality
management principles and application guidelines were published by the ISO technical
committee working in the ISO 9000 standards. A quality management principle
Q.4. a) Explain the concept of process
re-engineering. b) Briefly explain CAPA system 5, 5
ANS:
a) Re-engineering: The basis for
many recent developments in management is Re-engineering. Consider the cross
functional team (a group of people with diverse functional expertise working
towards a common goal) as an example has turn out to be popular due to the
desire to re-engineer separate functional tasks into complete cross functional
processes. Also, a lot of recent management information systems developments
aspire to combine a wide number of business functions. Business process
re-engineering is also identified as bu
Q.5. Discuss the importance of employee involvement
for maximizing the quality. Explain the importance of team building for
organizations. (Employee
involvement and Quality, Importance of Team building) 5, 5
ANS: Employee involvement: Empowering
your employees and involving them in decision making process provide an
opportunity for continuous process improvement. The available ideas,
innovations, and creative thoughts of employees can make the difference between
success and failure. Employee involvement and quality is depicted in figure
11.1. Employee involvement plays a very important role in maximising the
quality & producti
Q.6. Explain the theories of Motivation and
Empowerment. (Theories of Motivation, Theories of Empowerment) 5,
5
ANS: Theories of Motivation and Empowerment: We
begin with the theories of motivation.
Maslow’s
hierarchy of needs: Psychologist Abraham Maslow was the
first to introduce the concept of hierarchy of needs in his 1943 paper
"A Theory of Human Motivation". This hierarchy suggests that
people are motivated to fulfil their basic needs before moving on to
other needs.
Physiological
needs: The
basic human needs are the requirements that an individual requires which
includes food, water, shelter and clothing. O
Get fully solved assignment, plz drop a mail with
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Charges rs 125/subject and rs 700/semester only.
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