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DRIVE SPRING 2016
PROGRAM Master of
Business Administration- MBA
SEMESTER 3
SUBJECT CODE & NAME QM0019:
FOUNDATIONS OF QUALITY MANAGEMENT
1
Define the term ‘quality’. Explain the dimensions of quality.
Definition of
‘quality’
Dimensions of
quality
Answer: ISO
9000:2005 has defined quality as “the degree to which a set of inherent
characteristics fulfils requirements. Degree indicates the extent to which you
can rate the quality of a product or services such as poor, moderate, good,
excellent, etc.” Thus, you can say that quality is
2
a. Describe the four phases of QMS implementation in detail.
b.
Define quality manual and explain it.
a. Four phases
of QMS implementation
b. Definition of
quality manual and explanation
Answer: a) Phases of QMS implementation
Phase-1
Analysis:
This phase of QMS includes the following two stages:
Planning: At
this stage, a comprehensive quality plan is designed including the key
objectives of the QMS and the responsibilities of the personnel towards the
organisational objectives. Planning an effective QMS enables an organisation to
design policies required for different
3
Explain the following in brief:
(a)
Quality audits
(b)
Productivity
Answer: a)
The key purpose of a quality audit is to identify the mistakes and inadequacies
in a product, so that required corrective action can be taken. Quality audit
also helps in identifying the factors resulting in wastage of
4
i) Describe Knowledge Support System (KSS) and its scope.
ii)
Write a note on interaction between quality and knowledge management.
i) Knowledge
Support System (KSS) and its scope
ii) Interaction
between quality and knowledge management
Answer: i)
KSS or Knowledge Collaboration System (KCS) is a computer-based knowledge
management application that supports effective and efficient knowledge
management. Like knowledge base, KSS is also classified into two types—manual
support system and intelligent support system. KSS consists of knowledge base
software that is updated whenever system
5
Define ‘Quality Costs’. Describe the different types of Quality Costs.
Definition of
Quality Cost
Description of
the different types of Quality Costs
Answer: The
costs associated with developing quality output can be categorised into two
parts, which are cost due to poor quality and cost incurred to develop quality.
This comparison effectively results in maintaining the maximum quality of a
product at the optimum cost. The concept of quality cost is not merely confined
to factory operations, but also
6
Discuss the steps to be performed for getting ISO 9000 registered.
Steps to be
performed for getting ISO 9000 registered
Answer: Steps
in ISO 9000 Registration
ISO has
developed an internationally developed framework of standardisation to certify
that an organisation adheres to the quality management system. An organisation
needs to follow certain steps in
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