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DRIVE SPRING 2016
PROGRAM Master of
Business Administration- MBA
SEMESTER Semester 3
SUBJECT CODE & NAME QM0022: TQM
TOOLS AND TECHNIQUES
1
Explain the various steps involved in TQM implementation.
Diagram
Explanation
Answer: Implementation of TQM
1.
Gaining
Top Management’s Commitment: TQM requires the involvement of the
top management of an organisation. Therefore, the implementation of TQM
requires approval from the top management. This is because the top management
deploys resources, establishes quality improvement
2
Factors in Continuous Improvement Process also state the benefits of CIP
Factors
Benefits
Answer: Continuous
can be any activity or task that is performed uninterruptedly, sequentially or
in an unbroken pattern. As much as the work is done, there is continuous
evaluation of the pattern of the work. Hence, the term ‘continuous’ has a push
from the process
3
Define - Six Sigma Methodology and elaborate the Key Roles in Six Sigma
Six Sigma
Methodology
Key Roles in Six
Sigma
Answer: In
simple words, Six Sigma refers to a quality improvement methodology that relies
on collection and analysis of data, implementation of organisational changes
based on the analysis, and establishments of targets and benchmarks to
dramatically improve quality and reduce defects of
4
Explain - Inputs and Outputs of FMEA
Inputs and
Outputs of FMEA
Answer: Inputs and Outputs of FMEA
FMEA inputs
refer to various tests, processes, mechanisms and knowledge used in identifying
and analysing various failure modes. These inputs are brainstorming, process
map (defining the activities and sub-processes in a process), procedures,
knowledge and past
5
Explain - Process of Benchmarking with examples
Diagram
Explanation
Answer: Process of Benchmarking
1.
Recognising
problematic areas: As a first step, this postulates that
before making a comparison with target company(s), it is advisable to first
know the different functions and
2.
6
What do you mean by JIT? Mention the various factors that influence JIT.
JIT
Factors
influencing JIT
Answer: The
association for operations management, APICS defined Just-in-Time (JIT)
as “a philosophy of manufacturing
based on planned elimination of all waste and on continuous improvement of productivity”.
Another definition of JIT explains the concept as “a structural approach in a manufacturing
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