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ASSIGNMENT
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DRIVE
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Summer 2014
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PROGRAM/SEMESTER
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MBADS – (SEM 4/SEM 6) / MBAN2 / MBAFLEX –
(SEM 4) / PGDISMN (SEM 2)
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SUBJECT CODE & NAME
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MH0059
– Quality Management in Healthcare Services
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BOOK ID
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B1323
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CREDITS
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4
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MARKS
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60
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Note: Answer all questions.
Kindly note that answers for 10 marks questions should be approximately of 400
words. Each question is followed by evaluation scheme
1 Explain the principles of quality in
healthcare.
Answer : Principles for Health Care
If we're going to fix our
economy, we must fix America's broken healthcare system - we cannot afford to
wait. Crushing healthcare costs have made it impossible to strengthen our
economy, with families and businesses all struggling to make ends meet.
Reforming healthcare means: keeping the healthcare you have, if you like it,
seeing the doctor of your choice, increasing the quality of care
2 Differentiate between Six sigma and Total quality management.
Answer : Six
Sigma and Total Quality Management in Healthcare
Quality improvement in health care has
developed gradually as emerging ideas have been explored and implemented within
various clinical and non-clinical settings.
One of the more recent methods of quality improvement which has been
introduced into healthcare organizations is Six Sigma. Six Sigma is “a rigorous set of processes and
techniques to measure, improve, and control the quality of care and service
based on what is important to the customer (Woodard, 2005, p. 229).”
3 Explain the implementation of QMS in healthcare organisation.
Answer : Steps to Creating a Total Quality Management System
1. Clarify Vision, Mission and
Values
Employees need to know how what
they do is tied to organizational strategy and objectives which makes it
important that all employees understand where the organization is headed (its
vision), what it hopes to accomplish (mission) and the operational principles
(values) that will steer its priorities and decision making.
Get fully solved
assignment, plz drop a mail with your sub code
computeroperator4@gmail.com
Charges rs 125/subject and rs
700/semester only.
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4 Define accreditation and certification. List the benefits of
accreditation and certification of hospitals.
Answer : Certification and
Accreditation (C&A or Can) is a process for implementing information
security. It is a systematic procedure for evaluating, describing, testing and
authorizing systems prior to or after a system is in operation. The C&A
process is used extensively in the U.S. Federal Government. Some C&A
processes include FISMA, NIACAP, DIACAP and DCID 6/3.
NIST Special Publication 800-37,
"Guide for Applying the Risk Management Framework to Federal Information
Systems," transforms the traditional Certification and Accreditation
(C&A) process into the six-step Risk management framework (RMF).
5. Define total quality management. Discuss the importance of TQM in
healthcare.
Answer : Total quality
management :
Total Quality Management / TQM is
an integrative philosophy of management for continuously improving the quality
of products and processes. TQM is based on the premise that the quality of
products and processes is the responsibility of everyone involved with the
creation or consumption of the products or services which are offered by an
organization, requiring the involvement of management, workforce, suppliers,
and customers, to meet or exceed customer expectations. Total quality
management can be summarized as a management system for a customer-focused
6 Discuss the methods of performance evaluation in healthcare services.
Answer : : Evaluation can only take place in fertile ground. This
means that key actors should have an appreciation of the analysis enterprise
and a desire to use analysis as a tool for decision-making. In addition, there
needs to be active discussion between the evaluator and decision-makers about
what new knowledge is to be developed and what research questions and
operational definitions of key concepts will be used in the evaluation. (An
operational definition is one which identifies objective and measurable variables
as being representative of an abstract concept.
Get fully solved
assignment, plz drop a mail with your sub code
computeroperator4@gmail.com
Charges rs 125/subject and rs
700/semester only.
our website is
www.smuassignment.in
if urgent then call us on 08791490301, 08273413412
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