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DRIVE SUMMER 2014
PROGRAMMBADS (SEM
4/SEM 6) MBAFLEX/ MBAN2 (SEM 4) PGDHRMN (SEM 2)
SUBJECT CODE &
NAME-MU0016 – Performance Management and Appraisal
BK ID-B1868
CREDIT & MARKS-4
Credits, 60 marks
Q1 Discuss the various
stages involved in the evolution of Performance Management
(Explaining the
evolution of Performance Management) 10
Answer.
Evolution of
Performance Management
Prior to the era of competition,
performance management had little role in organisations. But even then, some
form of evaluation existed. In the manufacturing industry, it is easy to
evaluate performance since the output of the work can be physically counted.
However, in the service industry, it is more difficult. For example, how do you
measure the performance of a hotel waiter? Do you measure it by the number of
people whom he serves or would you have to also consider the satisfaction the
customer had? In the information era, it is even more difficult because
organisations create value using knowledge.
Q.2. Discuss the principles and dimensions of Performance Management
(Explaining the principles of Performance
Management, Explaining
the dimensions of Performance Management)
5,5
ANS:
Principles of Performance
Management
Every organisation has its own
principles for performance management. Let us now discuss some key
principles of performance management that are common to all
organisations.
Q3 Assume that you
have joined as an HR in an organization. The first task assigned to you is to
conduct the Performance Appraisal Process. What according to you is its
purpose? Describe the entire Performance Appraisal process.
(Explain any three
purpose of Performance Appraisal, Explain the Performance Appraisal Process) 3,
7
Answer.
Purpose of
Performance Appraisal
Performance appraisals are
essential for the effective management and evaluation of staff. Appraisals help
develop individuals, improve organisational performance, and feed into business
planning. Formal performance appraisals are generally conducted annually for
all staff in the organisation. Each employee is appraised by his/her line
manager. Directors are appraised by the CEO, who, in turn, is appraised by the
chairman or company owners, depending on the size and structure of the
organisation. Performance appraisals generally review an individual's
performance against objectives and standards for the year, agreed at the
previous appraisal meeting. Based on this, the career progression
Q.4.
Write a
brief note on the Employee’s responsibility in Performance Planning Mechanics.
10
ANS:
Employee’s Responsibility in
Performance Planning
Just
like the managers, the employees have seven responsibilities which can
again be classified into responsibilities before the meeting and responsibilities
after the meeting. Before the meeting the employees should:
·
Go
through the organisation’s mission statement and their department or team
goals.
·
Review
their job description and determine their significant responsibilities.
·
Consider
their roles and identify the most vital goals they should accomplish in the
upcoming appraisal period.
Q.5.
Discuss the
skills that a line manager require for effective Performance Management. (Listing
the skills, Explaining the skill) 1,9
ANS:
Whether you are managing a team
or a process, this practical, line manager or supervisor training programme
will give you grounding in the essential skills and behaviours required to be
able to communicate, motivate, build trust and lead with confidence and
authority. Employee
performance includes: Planning work and setting expectations. Continually
monitoring performance. Developing the capacity to perform. Periodically rating
performance in a summary fashion, and Rewarding good performance.
Q6 Write short
notes on the following:
a)MBO
b)Behaviorally
Anchored Rating Scales Method (BARS)
(Explaining the
meaning and steps in MBO, Explaining the concept and process of BARS) 5,5
Answer.
a) MBO
This method involves setting particular
calculable goals with each employee and then respectively discussing his/her
progress towards these goals. The term MBO refers to an inclusive
organisation-wide goal setting and appraisal programme that consists of six
main steps
Get fully solved assignment, plz drop a mail with your sub code
computeroperator4@gmail.com
Charges rs
125/subject and rs 700/semester only.
our website is www.smuassignment.in
if urgent then call us
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