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DRIVE-Summer 2014
PROGRAM-MBADS (SEM
4/SEM 6) MBAFLEX/ MBAN2 (SEM 4) PGDHRMN (SEM 2)
SUBJECT CODE &
NAMEMU0018 – Change Management
BK ID-B1807
CREDIT & MARKS-4
Credits, 60 marks
Q.1.
Describe Kotter’s Eight Step Change
Model.
ANS:
Kotter’s
Eight Step Change Model
The Eight stage process can be
explained as follows:
1. Establishing a sense of
urgency: The sense of urgency is very helpful if the whole organisation
really wants the change to happen. We have to open the conversation with a
convincing dialogue about what is happening in the marketplace and the
competition. If many people start talking about the change that you have
proposed then it is clear that it feeds on itself.
Q2. Explain the
various steps at which control takes place in a Change Management Process
(Explaining the
steps at which control takes place with regard to Change Management)
Answer.
Steps at which
control takes place with regard to Change Management
In the change management process,
controlling takes place at various steps, which are as follows:
Step l: Preparation for change
As a first step, in the
preparation stage, the change manager has to focus on the following aspects
a)
The
required change has to be identified
b)
Determination
of the major concerns and issues needs to be determined
Q3. Discuss the
various factors affecting the choice of a change Strategy
(Explaining the
factors affecting the choice of a Change Strategy)
Answer.
Factors
affecting the choice of a Change Strategy
A number of factors need to be
considered while choosing a proper change strategy. A mix of strategies can be
adopted depending upon a number of factors.
These basic factors are:
Q4.What do you mean
by Organizational Effectiveness? Explain the approaches involved in achieving
Organizational Effectiveness
(Definition of
Organizational Effectiveness, Explain the approaches to achieve Organizational
effectiveness)
Answer.
Organizational
Effectiveness
Organizational effectiveness has
been defined as the degree of goal achievement. The determination of an
organization’s goal(s) is crucial in evaluating effectiveness of an
organization. The first step in the determination of goals is to distinguish
between official and operative goals.
Q5.
What do you
mean by Change Agent? Describe the characteristics of successful Change Agents.
(Definition of Change Agent, Explaining the Characteristics of
successful Change Agents)
ANS:
Change Agent
A change agent is a person who
acts as a channel for a change. Generally a change agent brings change
to an organisation. A change agent is responsible for the full time
professional organisational development. They help the team in achieving
new things in their particular area of performance. Change agents are people
working to promote, assist and accelerate sustainable development around
the world. They help people, who do not have interest to understand
organisational and cultural change processes, to plan for the
introduction of new ideas into organisational
Q.6.
Write a
brief note on the following: a) Kolb’s Learning Cycle, b) Peter Senge’s
framework on Organizational Learning.
(Explaining
the concept of Kolb’s Learning Cycle, Explaining the concept of Peter Senge’s
Framework)
ANS:
Kolb’s Learning Cycle
Kolb's experiential learning
style theory is typically represented by a four stage learning cycle
in which the learner 'touches all the bases':
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