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DRIVE SUMMER
2014
PROGRAM/SEMESTER-
MBADS (SEM 3/SEM 5) MBAFLEX/ MBAN2 (SEM 3) PGDTQMN (SEM 1)
SUBJECT
CODE & NAME
QM0010
FOUNDATIONS OF QUALITY
MANAGEMENT
Approaches
to Quality
Dimensions
of Quality
Juran’s
views on Quality
ANS:
Approaches to Quality:
Approaches to quality
management pertain to reshape processes to get valued result, in terms of
quality and sustainable innovation in response to problems. The emphasis is
strongly on the elimination of errors, from business process, employment of
wide range of IT tools and techniques, human intervention, social,
Q.2
Explain Quality
Economic Approach and Quality Environmental Approach.
Explanation
of Quality Economic Approach
Explanation
of Quality Environmental Approach
ANS:
Explanation of Quality Economic Approach:
Business conditions
are changing and evolving so as the economic environment. In this competitive
environment, organization requires new approaches to survive. Quality is
becoming prime priority for most of the organizations and implementing a
quality system requires management commitment to
Q.3 Explain Quality Function Deployment (QFD) process and describe why
it is also called “House of Quality”.
Meaning
of Quality Function Deployment (QFD)
QFD Process
Construction
of QFD (House of Quality)
ANS:
Meaning of Quality Function Deployment (QFD):
This approach has been
developed by Japanese to translate the voice of customer in to technical requirements
(Engineering language). QFD is a planning process to guide the design,
manufacturing and marketing of goods by integrating the voice of the customer
through out the organization. Through QFD,
Q.4
a. Explain Quality Assurance.
b.“The quality audit is a management tool used to evaluate, confirm or
verify activities related to quality. A properly conducted quality audit is a
positive and constructive process” Discuss.
ANS:
Explain Quality Assurance.
Quality Assurance
refers to planned and systematic production processes that provide confidence
in a product's suitability for its intended purpose. It is a set of activities
intended to ensure that products (goods and/or services) satisfy customer
requirements in a systematic, reliable fashion. Quality assurance
Q.5
a. Discuss the role of Enterprise Decision Making.
b. Discuss the factors that enable service organizations to improve
quality of performance.
Role
of Enterprise Decision Making.
Factors
that enable service organizations to improve quality of performance.
ANS:
Role of Enterprise Decision Making:
Every decision-making process produces a final
choice the output can be an action or an opinion.”But, some time depending on
situations some aspects may not be considered or some aspects may be born which
even play a key role at the time of Decision Making.
Q.6 “Quality is the buzzword and is dominating business processes and
services like never before”. Justify.
Justify
the statement
ANS:
Outsourcing to India
is now more about high quality rather than cost. Indian companies are fast
scaling up to match or surpass international quality standards and are ensuring
that they stay ahead through stable quality systems and continuous quality
improvement. The Indian BPO industry, which previously relied
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