Get fully solved assignment. Buy online from website
online store
or
plz drop a mail with your sub code
we will revert you within 2-3 hour or immediate
Charges rs
125/subject and rs 700/semester only.
if urgent then call us on 08791490301, 08273413412
DRIVE:
Summer 2015
PROGRAM:
MBADS (SEM 4/SEM 6) MBAFLEX/ MBA (SEM 4) PGDOMN (SEM 2)
SUBJECT
CODE & NAME: OM 0016 – QUALITY MANAGEMENT (4 CREDITS)
BK
ID: B2009
MARKS:
60
Qus:1
Explain the elements of ISO 9000.
- List
and describe any 10 elements of ISO 9000.
Answer:
List
and describe any 10 elements of ISO 9000:
1. Management
responsibility
2. Quality
system
3. Contract
review
4.
Qus:2
Explain the forces of change that affect organizations.
- List
and describe the forces of change that affect organizations.
Answer:
List
and describe the forces of change that affect organizations:
- External
forces of change: These forces from outside the
organisation stimulate the need for change in an
Qus:3
What are the dimensions of service quality?
- List
and explain the dimensions of service quality
Answer:
List
and explain the dimensions of service quality:
There are five
dimensions of service quality, as shown in Fig.
Q.4:
What are the major differences between Total Quality Management (TQM) and Six
Sigma?
Explain
the steps involved in identifying customer requirements for product
development.
- List
any 5 major differences between Total Quality Management (TQM) and Six
Sigma
- Describe
the 5 step process involved in identifying customer requirements for
product development.
Answer:
List
any 5 major differences between Total Quality Management (TQM) and Six Sigma:
|
Total
Quality
|
Six
Sigma
|
Qus:5 What is Poka-Yoke? Explain
its different levels.
- Describe
the term “ Poka- yoke”
- List
the main principles of Poka Poke
- List
the characteristics of Poka Yoke
- List
and describe levels of PokaYoke
Answer:
Describe the term “
Poka- yoke”:
The
term Poka Yoke is a combination of two Japanese words “poka” meaning unintended
mistake and “Yoke” meaning prevent. The central idea of Poka Yoke is to design
the organisational processes in such a way that mistakes are avoided or
detected and corrected at an early stage of
Q.6: Explain the concept of
Knowledge Support System (KSS). Explain its types.
- Define
KSS
- What
are the components of KSS
- What
criteria should be met for the for the successful implementation of KSS
- What
is the scope of KSS
- Describe
the two types of KSS
Answer:
Define KSS:
Knowledge
Support System (KSS) or Knowledge Collaboration System (KCS) is a computer
based application that supports effective knowledge management in an
organisation. KSS is also classified into two types, namely manual support
system and intelligent support system. It involves knowledge
Get fully solved assignment. Buy online from website
online store
or
plz drop a mail with your sub code
we will revert you within 2-3 hour or immediate
Charges rs
125/subject and rs 700/semester only.
if urgent then call us on 08791490301, 08273413412
No comments:
Post a Comment