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Summer 2015
Program
MBADS (SEM 4/SEM 6)
MBAFLEX/ MBA (SEM
4)
PGDTQMN (SEM 2)
Subject code &
name - QM0025- Quality Standards and Models
Book ID - B1932
Credit and Max.
Marks - 4 credits; 60 marks
Q1. Explain the
concept of “Environmental Management”. Describe the main stages of establishing
an Environmental Management System (EMS)
Concept of
Environmental Management
Stages of EMS
Answer:
Concept of
Environmental Management
The earth nurtures
multiple forms of life and sustains various human activities. However, of late,
due to a growth in population and excessive exploitation of natural resources,
there is a great threat to the co-existence of diverse
Q2. How does ISO
18001 standard help the organisations? Describe the contents of OHSAS 18001:
2007. 10
Answer:
Contents of OHSAS 18001:2007: Due to increased awareness,
customers now demand for products of an organisation that is certified
according to the OHSMS standard. In response to this customer demand,
the OHSAS 18001 has been developed. The objective of OHSAS 18001 is to
support and promote efficient OH&S practices, which align with the
socio-economic needs of the organisation. The contents of OHSAS 18001
are listed and described briefly, as follows:
Scope:
Scope contains
the description regarding where OHSAS 18001 needs to be applied and where it is
not to be
Q3. Explain the scope of ISO/ TS16949.
Describe the steps involved in the process of implementation of ISO/ TS16949. (Scope
of ISO/TS16949, Steps involved in the implementation of ISO/ TS16949)
Answer:
Scope
of ISO/TS 16949
A
typical scope document or statement of ISO/TS 16949 for an automotive
organisation, such as Chrysler Group LLC, should include the Customer- Specific
Requirements (CSR) for those organisations, which are supplying product or
service parts to Chrysler Group LLC. The Scope statement of Chrysler Group LLC
reads
Q4. Explain the concept of People
Capability Maturity Model (PCMM). Describe the maturity levels of PCMM.
Answer: PCMM: Organisations, today, operate in
a market where intense competition exists, not just for products and
services but also for the talent or the people. All of us are aware of
the fact that success in the talent market has a huge significance over
success in business. As the economy becomes more knowledge-focused, and
the knowledge required in building products and delivering services
increases, the presence and retention of experienced employees become a
critical factor in improving productivity and the time to market. Talent/people-related
challenges are not just restricted to recruitment and
Q5.
What is CMMI? Explain in brief the
process areas of CMMI. 10
Answer: CMMI: CMMI, which is a successor of the
(Capability Maturity Model) CMM, is basically a process improvement
approach. This approach provides organisations with the necessary
elements of effective processes. CMMI was developed to integrate and
standardise the separate models of the CMM and to
Q6.
Write a short note on:
i) IT Service Management
ii) Aerospace QMS Audit programme
(Concept of IT Service Management and
the factors adding pressure to the IT service organization, Steps involved in
the Aerospace QMS Audit programme) 10
Answer:
(i)
IT Service Management: Businesses in today’s
highly competitive world continue to face fundamental issues pertaining
to the value of, sustainability of, and satisfaction with IT.
While the IT sector
has seen tremendous growth in the past, and the growth potential in the future
is also promising, IT
Get fully solved assignment. Buy online from website
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