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Summer 2015
Program
MBA
Semester
3
Subject
code & name QM0022: TQM TOOLS AND TECHNIQUES
Qus:1
Describe the principles of Total Quality Management (TQM).
·
Description
of the principles of TQM
Answer:
Description
of the principles of TQM:
The concept of
TQM relies on the following principles:
·
Top Management
Involvement: An organisation-wide
quality improvement program cannot sustain and succeed without the support and
active participation of the top management. The successful implementation of
TQM can be ensured with the involvement of the top management of an organisation.
The top management sets the visions and goals
Qus:2
List the seven basic quality control tools. Describe any three of them.
·
Listing
the seven basic quality control tools
·
Description
of any three quality control tools
Answer:
Listing
the seven basic quality control tools:
There are seven
basic quality control tools which help organisations in controlling quality and
minimising defects.
The seven basic
tools of quality control namely:
1.
Check sheets
2.
Pareto chart
Qus:3
Write short notes on the following:
(a)
Quality circles
(b)
Six Sigma Methodology
a)
Quality Circles:
Quality circles,
otherwise, can be defined as an organisation-wide system which consists of members
who propose quality related issues and suggestions. It can also be said that
Quality circle is comprehensive system that aligns all the quality issues in an
integrated way.
Q4.
What is meant by ‘Kaizen’? What are the benefits of Kaizen? Explain the ‘PDCA’
cycle.
·
Meaning
of Kaizen
·
Benefits
of Kaizen
·
Explanation
of PDCA
Answer:
Meaning
of Kaizen:
Kaizen is a
Japanese term, which means ‘continuous improvement’ through small
increments. It is a philosophy or a practice that focuses on continuous
improvement of different processes in an organisation
Qus:5
What is ‘FMEA’? Explain the concept of ‘Risk Priority Number’.
·
Meaning
of FMEA
·
Concept
of ‘Risk Priority Number’.
Answer:
Meaning
of FMEA:
The
Failure Modes and Effects Analysis (FMEA) is one such technique which helps
organisations in determining various possible modes or ways in which a product
or service or system or process can fail. In addition, the technique also helps
in determining the consequences of such
Qus:6
Write short notes on the following:
(a)
Benchmarking
(b)
Just – In – Time (JIT)
Answer:
(a)
Benchmarking:
Benchmarking is the
process of comparing one's business processes and performance metrics to
industry bests or best practices from other companies. Dimensions typically
measured are quality, time and cost. In the process of best practice
benchmarking, management identifies the best firms in their industry, or
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