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DRIVE
SUMMER
2015
PROGRAM
MBA
(SEM 4)
SUBJECT
CODE & NAME
QM0023
– UNDERSTANDING ISO 9001 2008
Qus:1
Explain the usage and certification of ISO 9000 standards and also describe the
TQM and ISO 9000 family of standards.
• Explanation of usage and
certification of ISO 9000 standards
• Description of TQM and ISO 9000
family of standards
Ans:
Explanation
of usage and certification of ISO 9000 standards:
The ISO 9000 contains
requirements for quality management systems in organisations. The certification
is not actually a requirement of ISO 9000 standards but customers started
demanding it
Qus:2
List all the major clauses of ISO 9001:2008 standards. Also, explain six major
requirements to be satisfied in establishing and maintaining a quality
management system.
·
Explanation
of major clauses
·
Explanation
of requirements for QMS
Ans:
Explanation
of major clauses:
Qus:3
What do you understand by control of documents and what are the main function
for which control of document is needed.
·
Explanation
of control of documents
·
Explanation
of main functions
Ans:
Explanation
of control of documents:
All the documents (that
are used in a process or generated by a process) required for the
implementation and maintenance of QMS should be controlled as per the
requirements stated in the standard. The control of documents involves
functions, such as preparation, approval, issuance,
Qus:4
The clause 7.1 on Planning of Product Realisation requires an organisation to
plan and develop processes required for product realisation.” Explain the requirements
given under the clause 7.1.
·
Explanation
of requirements under clause 7.1
Ans:
Explanation
of requirements under clause 7.1:
Qus:5
Explain following in detail: Implementation of product release, delivery, and
post-delivery activities Validation of Processes for Production and Service
Provision.
·
Explanation
of product release, delivery, and post-delivery activities
·
Validation
of Processes for Production and •Service Provision
Ans:
Explanation
of product release, delivery, and post-delivery activities:
Product release
includes activities pertaining to the movement of products. These activities
may include moving products from one stage of manufacturing to the next stage
after the products pass through ‘release gates’. Release gates are decision
points where the acceptability of a product for the next stage is evaluated.
For releasing products for delivery, the organisation
Qus:6
Write a short note on the following
a. Scope of registration
b. Assessment process
c. Auditing process
d. Surveillance audits
e. Recertification
Ans:
a.
Stating the Scope of registration:
Scope refers to
products and services for which the organisation requires its QMS to be
certified. For example, if an organisation has two divisions that manufacture
two distinct products. The scope of certification pertains to only one of the
divisions. In such a case, the auditor would be
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