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DRIVE
SUMMER
2015
Program
MBA
(SEM 4)
Subject
code & name
QM0024:
MANAGING QUALITY IN ORGANIZATIONS
Qus:1
Explain the importance of Quality management in organizations.
·
Importance
of Quality Management in organizations.
Ans:
Importance
of Quality Management in organizations:
The importance of
quality management are mentioned in the Figure below:
Qus:2
Explain the principles of Organizing.
·
Explanation
of any ten principles of Organizing
Ans:
Explanation
of any ten principles of Organizing:
·
Principle
of Division of Labour: This principle states the work
should be divided into specific tasks or functions, to create efficiency. It is
based on the belief that if a work is divided into
Qus:3
Explain the concept of Team culture. Describe the importance of Team culture.
Describe the characteristics of a Team.
·
Meaning
of Team culture
·
Importance
of Team culture
·
Characteristics
of a Team
Ans:
Meaning
of Team culture:
In a modern
organisation, team culture is emerging as a fresh work style as it is concerned
with how a team operates. Most of the work being done in the organisation is
project-based. In a team-based
Qus:4
What do you mean by ‘Decision Making’? Explain the different types of
decisions.
·
Meaning
of Decision Making
·
Explanation
of the types of Decisions
Ans:
Meaning
of Decision Making:
A decision can be
defined as a conclusion or resolution that an individual or organisation
reaches after thorough consideration. In your day-to-day life, you need to make
a number of decisions; for example,
Qus:5
Explain Kotter’s Eight step Model of Change Management
·
Kotter’s
Eight step Model
Ans:
Kotter’s
Eight step Model:
These steps are
explained as follows:
1.
Establishing a sense of urgency: Kotter has suggested that it is important for an
organisation to develop urgency for change. For this, organisations should
educate their employees about the benefits
Qus:6
Write short notes on:
a)
Maslow’s hierarchy of Needs theory
b)
Corporate Social Responsibility (CSR)
Ans:
Concept
and stages of Maslow’s hierarchy of Needs theory:
As per Abraham Maslow,
a person’s motivational needs can be arranged in a hierarchical manner. The
theory states that once the needs of an individual at a particular level of the
hierarchy are satisfied, it would no longer continue to motivate him/her. In such
a case, only the needs of
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