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DRIVE
SUMMER 2017
PROGRAM
BACHELOR OF BUSINESS ADMINISTRATION (BBA)
SEMESTER
III
SUBJECT CODE & NAME
BBA303 - QUALITY MANAGEMENT
1 Explain
various dimensions of quality with suitable examples
Dimensions of Quality
Answer: Dimensions of quality
·
Performance: It is a primary operating
characteristic, which determines how well a product or service performs its
intended use. Example: sound effect of a TV, durability of cell, fuel economy
of a
2. How is
the McKinsey 7S model used for carrying out strategic planning and
implementation?
McKinsey 7S model – Diagram
Explanation
Answer: The McKinsey 7S model is a widely discussed
framework for viewing the interrelationship of strategy formulation and
implementation. The 7S-model was born at a meeting of
3 Describe -
seven phases of the problem solving method for improvement with example
Seven phases of the problem
solving method for improvement
Answer: Seven phases of the problem
solving method for improvement For improvement to
4 Write
short note on: a.) Variations and Causes of Variations b.) Acceptable Sampling
Answer: a) All processes are subject to a degree of
variability. Variations can be broadly classified into two groups (i) natural
(common) cause variations and (ii) assignable (special)
5 Write
short notes on:
a)
Recognition and rewards
b)
Suggestion systems
Answer: a) Recognition
and Reward
Recognition and Rewards are two effective tools in
the hands of managers to motivate employees and
6 Discuss -
Rajiv Gandhi National Quality Award.
Rajiv Gandhi National Quality
Award
Answer: The Rajiv Gandhi National Quality Award was
established in 1991 by the Bureau of Indian Standards (BIS). It was named after
Mr. Rajiv Gandhi to commemorate his commitment to
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