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Summer
2017
Master
of Business Administration in Healthcare Services Management - Semester 4
MH0059
– Quality Management in Healthcare Services- 4 Credits
(Book
ID: B1323)
Assignment
(60 marks)
Note: Answer all questions. Kindly note
that answers for 10 marks questions should be approximately
of
400 words. Each question is followed by evaluation scheme.
Q1. Discuss the history of quality in healthcare
services. 10 marks(Brief outline of quality in healthcare-1
mark, History-9 marks)
Answer:
Quality in healthcare:
Quality is broadly described as the
comprehensive positive outcome of a product/service. However, in healthcare the
product is multifaceted which contributes to different perceptions of quality.
A precise definition of quality in healthcare acknowledges these differences
and
Q2. Explain the dimensions of quality in healthcare.
10 marks(Listing the dimensions-2 marks, Explantion-8 marks)
Answer:
Dimensions of Quality Management in
Healthcare
·
Quality
of reporting
·
Quality
of documentation
Q3. Describe NABH Accreditation. 10 marks(Constituents committees of NABH-4 marks, NABH procedure-6 marks)
Answer:
NABH Accreditation
India has witnessed an onslaught of
international accreditations; they are either expensive or not tailored for the
Indian healthcare industry. Hence was born the need for a national
accreditation system. The National Accreditation Board for Hospitals and Healthcare
Providers (NABH) is the constituent Board of Quality Controlof India (QCI)
which is set up with the co-operation of the Ministry of Health and Family
Welfare, Government of India and the Indian Health Industry. In India, the
concerns are about how to improve the healthcare quality which has been
frequently raised by the general public and the wide variety of stakeholders
which includes the government, the
Q4. Explain the Six Sigma concept. 10 marks(Definition-2 marks, Explanation-8 marks)
Answer:
Defination :
Six Sigma is a data-driven approach and
disciplined methodology for reducing defects in any process, from manufacturing
to transactional and from product to
Q5. Define total quality management. Discuss the
importance of TQM in healthcare. 10
marks
(Definition-2 marks,
Importance-8 marks)
Answer:
Definition:
TQM is a
management philosophy that focuses on customer satisfaction and organisation
objectives for long-term success of a healthcare organisation. TQM is based on
the involvement of all employees of an organisation in improving processes,
products, services and the culture in which they work.
TQM involves a
systematic managerial approach in an organisation based on continuous
improvement of all operations, processes and functions. It
Q6. Explain the challenges of quality management in
non-clinical support services and administrativeservices. 10 marks
(Challenges in non-clinical support services-5
marks, Challenges in administrative services-5 marks)
Answer: Challenges in
non-clinical support services:
The expanded use of
outsourcing in the healthcare industry reflects the competitive and environmental
pressures currently faced by service providers. According
Get fully solved assignment. Buy
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