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DRIVE-Winter
2014
PROGRAM-MBADS
(SEM 3/SEM 5) MBAFLEX/ MBAN2 (SEM 3) PGDHRMN (SEM 1)
SUBJECT
CODE & NAME-MU0012 – Employee Relations Management
BK ID-B1734
CREDIT
& MARKS-4 Credits, 60 marks
Q1. Define
Strategy. Describe the different strategy levels in an organization
(Definition
of Strategy, Explain the different strategy levels in an organization) 2, 8
Answer.
Strategy
Johnson and Scholes
define strategy as “The direction and scope of an organisation over the
long-term; which achieves advantages for the organisation through its configuration
of resources within a changing environment, to meet the needs of markets and to
fulfil stakeholders’
Q2. Define
Organizational Culture. Discuss the dimensions of organizational culture.
Explain Charles Handy’s classification of organizational culture
(Definition
of organizational culture, Explain the dimensions of organizational culture, Explain
Charles Handy’s classification) 2, 5, 3
Answer.
Organizational
culture
Organisational culture
describes the psychology, attitude, experiences, beliefs and values of an
organisation. According to Hill and Gareth (2001), organisational culture is
defined as ‘the specific collection of values and norms that are shared by
people
Q3. Define
Disciplinary procedure. Explain the various factors to be considered while
analyzing a disciplinary problem
(Definition
of Disciplinary procedure, Explaining the factors in analyzing a disciplinary
problem) 2, 8
Answer.
Disciplinary
procedure
Disciplinary procedure is a
step-by-step process which an organisation follows while dealing with
indiscipline of any kind. It is a good practice for organisations to establish
a proper disciplinary procedure in order to ensure just decisions. A
disciplinary procedure includes a formal system of documented warnings and hearings,
with rights of representation and appeal at each
Q4. What
do you mean by Human Resource Information System (HRIS)? Describe the various
modules of HRIS. Discuss some of the HRIS software.
(Definition
of HRIS, Explain any five modules of HRIS, Describe any three examples of HRIS
software) 2,5,3
Answer.
Human
Resource Information Systems
They are online applications
which enable organisations to store, track and manipulate data according to the
needs of the HR, payroll and accounts, and other operations within an
organisation. Such employee relationship management tools establish a
centralised approach to managing employees distributed across the globe.
Information on
Q5. As
an HR of a Company, you are asked to focus on the causes of Grievance and the
Grievance handling procedure. What according to you are the reasons of
Grievance? Explain the pre-requisites you will consider while addressing
Grievance Explain the causes of Grievance
(Explain
the essential pre-requisites of a Grievance Handling procedure, causes of
Grievance)4,6
Answer.
Essential
pre-requisites of a Grievance Handling procedure
Every organisation
needs a methodical grievance redressal procedure in order to resolve grievances
effectively. Unresolved grievances may end in the form of aggressive conflicts
later on. We have learnt about the various steps of grievance
Q6. Write
a brief note on the following:
a) Trait
theory
b)ERG
theory
(Meaning
and concept of Trait theory, Meaning and concept of ERG theory)5,5
Answer.
a)
Trait theory
This theory uses
traits (characteristics) to distinguish between
leaders and non-leaders. The traits associated with leadership according to
this theory. The traits that indicate strong leadership are as follows:
Intelligence: This refers to the mental
ability of a person and is only a moderate predictor of leadership. The
Intelligence Quotient (IQ) of a
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