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DRIVE-Winter
2014
PROGRAM/SEMESTER-
MBADS (SEM 4/SEM 6) MBAFLEX/ MBAN2 (SEM 4) PGDTQMN (SEM 2)
SUBJECT
CODE & NAME- QM0018 QUALITY DEVELOPMENT METHODS
BK
ID-B1351
CREDITS-4
MARKS-60
Q.1. Explain the following: a) SWOT analysis, b)
Porter’s five force model 5,5
ANS:
a)
SWOT
analysis: we had a broad overview about competitive analysis.
Sometimes it is worthy to know our competitive advantage through self analysis.
Let us now discuss about conducting a SWOT analysis in this section. Strengths,
Weaknesses, Opportunities, and Threats (SWOT) analysis is a method
Q.2. Distinguish between Qualitative and
Quantitative methods. Explain the types of qualitative methods. (Differences, Types) 5,5
ANS: Quantitative and qualitative methods difference: Let us now
differentiate between qualitative and quantitative methods of quality.
The differences between qualitative methods and quantitative methods are
explained in
Q.3. Explain the importance of sustainability.
Discuss the barriers to sustainability. (Meaning of sustainability,
Importance of sustainability, Barriers of sustainability)2,4,4
ANS: Sustainability: "Sustainability”
means meeting the current needs of the organisation without compromising
the ability to meet the future needs. It is also associated with the
quality of life in a community. It might be economic, social and
environmental systems that make up the community which provide a healthy
Q.4. Explain the areas of Value engineering.
Describe the modelling techniques of Value
engineering. (Meaning
of Value engineering, Areas of Value engineering, Modelling techniques of Value
engineering) 2,4,4
ANS: Value Engineering: We
can define Value Engineering as a systematic and a powerful problemsolving tool
that has the ability to bring desired functions of the product, a process,
a system or a service at minimum costs and time without compromising on
the quality, reliability, performance and safety. Value Engineering is
termed as an in-progress use of a methodology by various cross
functional teams in order to
Q.5. “The strategies and elements of Kaizen call
for tough efforts for improvement which involve participation of every employee
in the organization”. Explain the various elements of Kaizen. List the key
features of Kaizen. (Meaning of Kaizen, Elements of Kaizen, Features of
Kaizen) 2,4,4
ANS: Kaizen: By
now you must be familiar with the overview of benchmarking and its benefits,
types and stages. Once the company is benchmarked, the scope for improvements
is measurable. Even if the organisation is adjudged the best in some
categories, the organization will need to improve or sustain in all areas. This
concept of internal growth is called the continuous improvement process. This
unit familiarises you with the concept of Continuous improvement. It outlines
the benefits of continuous improvement and the implementation process of kaizen
along with its features and benefits. The word “Kai” refers to “change” and the
word “Zen” means “good”. Thus, kaizen is a Japanese word meaning “improvement”
Q.6. Explain DMAIC and DMADV models. Distinguish
between DMAIC and DMADV models. (Explanation of DMAIC model, Explanation
of DMADV model, Differences) 4,4,2
ANS: DMAIC: The
expansion of DMAIC stands for Define, Measure, Analyse, Improve and Control.
This is considered as a methodology for the six-sigma problem decision
approach.
1. Define:
It
defines the goals and objectives of the project. It ensures that the goals are
consistent with the demands and expectations of the customers and the
enterprise strategy.
2.
Measure: It is
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