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DRIVE-Winter
2014
PROGRAM/SEMESTER-
MBADS (SEM 4/SEM 6) MBAFLEX/ MBAN2 (SEM 4) PGDTQMN (SEM 2)
SUBJECT
CODE & NAME-QM0017, QUALITY MANAGEMENT SYSTEMS
BK
ID-B1350
CREDITS-4
MARKS-60
Q.1. “Quality Management System is a complete and
planned approach to organizational management”. Describe the various principles
of Quality Management Systems. What are the various approaches to Quality
Management Systems? (Meaning
of Quality Management System, Principles of Quality Management Systems, Quality
Management System approaches) 2, 4, 4
ANS: Meaning of Quality Management
System: Quality Management System, in the simplest of terms,
is defined as “The process of Management of the Systems of an organisation,
with regard to
Q.2. Explain the scope and goals of ISO/TS
16949.Describe the various benefits provided by ISO/TS 16949. (Scope,
Goals, Benefits) 3, 3, 4
ANS: Scope and goals of ISO/TS 16949: The review of
the ISO/TS 16949:20020 which resulted in the latest 2009 edition, was the
effort of International Automotive Task Force (IATF) and the ISO technical
committee. The effectiveness of the QMS must be determined on a continual basis
and continual improvement should be followed the same. By how well the scope of
ISO/TS 16949 covered by the
Q.3. Explain the procedures and benefits of SA
8000. (Procedures, Benefits) 5,5
ANS: SA 8000 procedures: SA
8000 procedures enhance awareness that leads to enhance social policy
among corporations. The following are procedures in SA 8000:
Procedure for dealing with children and
juvenile labour: This procedure helps to guide the organisation to deal
children and
Q.4. The People CMM is an organizational change
model. Explain the maturity levels of
People Capability Maturity Model (People CMM). ( Meaning of PCMM , Maturity levels of
People CMM) 2,8
ANS: PCMM: The
People Capability Maturity Model (People CMM) is a structure that helps
organisations successfully address their people issues. The People CMM
is an organisational change model. It is a maturity framework that centres
on constantly improving the management and development of the human
assets of an organisation. It is designed on the basis that enhanced
Q.5. Explain the elements and benefits of
Occupational Health and Safety Management Systems (OHSAS). (Meaning of
OHSAS, Elements of OHSAS, Benefits of OHSAS) 2,6,2
ANS: OHSAS: Occupational
Health and Safety Management Systems is a framework for an organisation
to establish controls that mitigates health and safety risks, reduces
the occurrence of accidents and helps to improve its operational performance.
The requirements of OHSAS 18001 were developed from British standard
8800.
Q.6 what is Business excellence? Explain the core
themes of excellence. How to build an excellence framework? (Meaning of
Business excellence, Core themes of excellence, Building an excellence
framework) 2, 5, 3
ANS: Business Excellence: During
the year 1980, organisations in the West realised that the importance of
quality was the strategic differentiator. There was a change on the importance
laid from quality control to quality assurance, and many ideas came out
like company-wide quality control, Total Quality (TQ), and Total Quality
Management (TQM) The concept of ―companywide quality with the focus on
management and people came with the idea that, if all departments
approached quality with an open mind, success was possible with the
contribution of
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