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DRIVE-Winter
2014
PROGRAM/SEMESTER-
MBADS (SEM 4/SEM 6) MBAFLEX/ MBAN2 (SEM 4) PGDTQMN (SEM 2)
SUBJECT
CODE & NAME-QM0016
MANAGING
QUALITY IN THE ORGANISATION
BK ID-B1349
CREDITS-4
MARKS-60
Q.1. Describe the Leadership styles. Explain the
various leadership theories. (Leadership
styles, Leadership theories) 5, 5
ANS:
Leadership styles
The dominant behaviour
pattern of a leader-manager in relation to his subordinates is known as
leadership style. There are three basic styles of leadership
Q.2.
Explain the
following: a) Quality Management Techniques, b) PDCA Cycle 5,5
ANS:
a)
Quality
management techniques
The scope of quality management
covers all effective activities that affect the total quality-related
business results (performance) of the organisation. It is an organised
set of procedures which is maintained and documented while ensures
consistent growth of business in the global market. Quality
Q.3. “Quality management principles have to be followed by the
organization so as to achieve their organizational goals”. In the light of this
statement, explain the principles of Quality Management. (Listing
the principles, Explanation) 5, 5
ANS:
Listing the principles
Quality management is
progressively becoming important to the leadership and management of all
organisations. Quality management has been identified as a necessary discipline
in organisational management. A document detailing the quality management principles
and application guidelines were
Q.4.
a) Explain
the concept of process re-engineering. b) Briefly explain CAPA system 5, 5
ANS:
a) Re-engineering
The basis for many recent
developments in management is Re-engineering. Consider the cross functional
team (a group of people with diverse functional expertise working towards a
common goal) as an example has turn out to be popular due to the desire to re-engineer
separate functional tasks into
Q.5. Discuss the importance of employee involvement for maximizing the
quality. Explain the importance of team building for organizations. (Employee
involvement and Quality, Importance of Team building) 5, 5
ANS:
Employee involvement
Empowering your
employees and involving them in decision making process provide an opportunity
for continuous process improvement. The available ideas, innovations, and
creative thoughts of employees can make the di
Q.6.
Explain the
theories of Motivation and Empowerment. (Theories of Motivation, Theories
of Empowerment) 5, 5
ANS:
Theories of Motivation and Empowerment
We begin with the
theories of motivation.
Maslow’s hierarchy of
needs: Psychologist
Abraham Maslow was the first to introduce the concept of hierarchy of
needs in his 1943 paper "A Theory of Human Motivation". This hierarchy
suggests that people are
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