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DRIVE SPRING 2016
Program BBA
Semester 1
Subject
code & name BBA102 – ORGANIZATIONAL
BEHAVIOUR
1 Explain the
characteristics of Organization? Discuss the key elements of Organization
Behavior
Characteristics of Organization
Key elements of Organization Behavior
Answer: Organizational
Behavior (OB) is the study and application of knowledge about how people,
individually and groups behave as individuals as well as in groups in the
organizations. Its main purpose is to build better relationships by achieving
individual objectives, group objectives,
2 Explain the
Meaning of Organization Design and discuss the Basic elements of Organization
Structure?
Meaning of Organization Design and
Structure
Basic elements of Organization Structure
Answer: Organization
design refers to managerial decisions that determine the structure and
processes which in turn control the activities in an organization. The outcome
of organization design is a system where processes are linked to the jobs and
work groups. These processes include authority and responsibility
relationships, communication networks, planning and controlling mechanisms. Organization
design begins with the formulation of a strategy (strategies
3 What do you
mean by Communication? Explain the process of Communication.
Meaning of Communication
Explain the process of Communication
Answer: The word
communication is derived from the Latin word “commun is”, which means common.
Communication, therefore, refers to the transmission and reception of ideas,
facts, opinions, feelings, emotions and attitudes by two or more individuals.
According to L. A. Allen, ”Communication is the sum of all the things
one person does when he wants to create
4 Discuss the
Thompson’s Conflict Management Styles
Explain all the five conflict management
styles
Answer: According to Thompson there
are five different styles of conflict management. The conflict
handling strategies are chosen according to the requirement of the situation
and person. Suppose we have a conflict with our friend, then we will not adopt
the same strategy which we will adopt with strangers.
Let’s
discuss the strategies which can be adopted:
a) Competing:
This style is highly assertive and uncooperative. This style is power
oriented and includes dominance. Those who believe in this style of conflict
resolution rely heavily on punishment to have control over others. People use
fight, argument even physical aggression to
achieve
their
5 Explain the
Difference between authority and power? Discuss the Sources of power.
Difference between authority and power
Sources of power
Answer: Subtle
differences between authority and power are given below:
Ø Authority
is a right – legal or formal. Power on the other hand is the ability to
influence others.
Ø Authority
is linked to managers, whereas power is associated with leadership.
6 Explain the
Characteristics of a group? Discuss the Types of group.
Characteristics of a group
Types of group
Answer: A group can be
defined as a collection of two or more people who have a common explicit goal
and interact with each other for achieving the goal; members are aware of each
other and perceive themselves to be a part of the group. According to David H.
Smith, “A group is a set of two or more individuals who are jointly
characterized by a network of relevant communications, a shared sense of
collective identity and one or more shared dispositions with
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