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DRIVE
SPRING
2016
PROGRAM
MBA
(SEM 3)
SUBJECT
CODE & NAME
QM0011
- PRINCIPLES & PHILOSOPHIES OF QUALITY MANAGEMENT
BK
ID
B1241
1 Evolution of
Quality.
Quality
in early days
Quality
at present
Answer: The concept of
quality has existed for many years, though it‟s meaning has changed and evolved
over time. The concern for quality has been evident throughout the history of
organized production. In the craft Guilds of the late Middle Ages special
measures were taken to inspect the work of apprentices and journeymen and to guard
the Guild against claims of makeshift or shoddy work. The intent was to ensure
that a trainee, craftsperson or artisan did not lower the product standards
2 Explain Crosby’s
Four Absolutes of Quality and 14 steps to hassle free management.
Crosby’s
four absolutes of Quality
Crosby’s
14 steps to hassle free management
Answer: Crosby’s Four Absolutes of Quality
1. Quality means
conformance to requirements, not goodness.
According
to Crosby, once the requirements are specified then quality is judged solely on
the criteria of whether they are met or not; aesthetics or feelings don’t come
into it. It is then the duty of
3 Features of
Taguchi‟s Contributions - Discuss
Features
of Taguchi‟s Contributions
Answer: Features of
Taguchi’s Contributions
·
Taguchi
was well known for developing a methodology to improve quality of manufactured
goods and to reduce costs. This methodology referred to as „Taguchi‟s method‟
is used as a
4
a. Explain briefly the concept of Just-In-Time that formed the backbone to
Toyata plant in achieving operational excellence.
b. Discuss how the
Poka- Yoke approach towards zero defect help in achieving cost effective
production and customer satisfaction.
Explanation
of the Concept of Just-In-Time
Explanation
of the Concept of Poka-Yoke
Answer: a) Just-in-Time
[Jit] – Concept in Toyota Production System
Dr. Shingo and Mr.
Taiichi Ohno have invented/ rediscovered the Just in Time system-which has
become the backbone of the Toyota production system. The synergy created by
this industrial revolution and its powerful effects which influenced the
international economic order. Just-in-Time (JIT) Production is all about
supplying customers with what they want and when they want it and aims to
5 “Total Productive
Maintenance is an organized maintenance program which places a high value on
team work, consensus building and continuous improvement”. Briefly explain the
Eight Pillars of Total Productive Maintenance.
Defining
Total Productive Maintenance
Explanation
of the Eight Pillars of Total Productive Maintenance
Answer: Total Productive
Maintenance (TPM) is a maintenance program which involves a newly defined
concept for maintaining plants and equipment. The goal of the TPM program is to
markedly increase production while, at the same time, increasing employee
morale and job satisfaction. Total Productive Maintenance is defined as the
means to achieve high level of productivity, efficiency and effectiveness with
zero loss concepts through total participation of all employees with
self-managing abilities in
6 How to Implement
Business Process Re-engineering?
Steps
in implementation of BPR
Answer: Organizations will
avoid the problems of „change programmers‟ by concentrating on „process
alignment‟- recognizing that people‟s roles and responsibilities must be
related to the processes alignment by a series of BPR steps that are distinct
but clearly overlapped. This
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