Get fully solved assignment. Buy online from website
online store
or
plz drop a mail with your sub code
we will revert you within 2-3 hour or immediate
Charges rs
125/subject
if urgent then call us on 08791490301, 08273413412
DRIVE
Spring
2016
PROGRAM
MBA
(SEM 3)
SUBJECT
CODE & NAME
QM0010
- FOUNDATION OF QUALITY MANAGEMENT
BK
ID
B1240
1 Explain the
evolution of Quality Movement.
Evolution
of Quality Movement
Answer: Evolution of
Quality Movement
In the pre industrial
revolution period, the quality was the responsibility of the crafts man or the
master crafts man who was responsible for the workmanship of the other crafts
men in his team. Even then, it has been observed that external persons were
deployed to keep an eye on quality on behalf of customers.
2 Explain Quality Economic
Approach and Quality Environmental Approach.
Explanation
of Quality Economic Approach
Explanation
of Quality Environmental Approach
Answer: Quality Economic Approach
Business
conditions are changing and evolving so as the economic environment. In this
competitive environment, organization requires new approaches to survive.
Quality is becoming prime priority for most of the organizations and
implementing a quality system requires management commitment to develop a
3 Explain the concept
of Quality Costs in Service Organizations
Quality
Costs in Service Organizations
Answer: Quality Costs in
Service Organizations
In manufacturing,
Quality costs are primarily product – oriented, where as in service industry it
is personnel (labour) oriented. Personnel costs account for up to 60 to 75% of
the total costs. The nature of Quality
4 Describe the
Organization’s Vision to Promote QM
Organization’s
Vision
Answer: Organization’s
‘VISION’ to Promote – QM
Different needs and
situations stimulate an organization to pursue QM. Organizations desire to have
their objectives met when they are promoting the transformation to QM. Some of
the important objectives/ desires include:
1.
To
5 a. Discuss the role
of Enterprise Decision Making.
b. Discuss the factors
that enable service organizations to improve quality of performance.
Role
of Enterprise Decision Making.
Factors
that enable service organizations to improve quality of performance.
Answer: a) Enterprise
Decision Making Can be regarded as an outcome of mental processes (cognitive
process) leading to the selection of a course of action among several
alternatives
6 “Quality is the
buzzword and is dominating business processes and services like never before”.
Justify.
Answer: Outsourcing to India
is now more about high quality rather than cost. Indian companies are fast
scaling up to match or surpass international quality standards and are ensuring
that they stay ahead through stable quality systems and continuous quality
improvement. The Indian BPO industry, which previously relied on its cost
effectiveness to attract customers, now has entirely different focus- quality
Get fully solved assignment. Buy online from website
online store
or
plz drop a mail with your sub code
we will revert you within 2-3 hour or immediate
Charges rs
125/subject
if urgent then call us on 08791490301, 08273413412
No comments:
Post a Comment