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PROGRAM
BSC IT
SEMESTER
V
SUBJECT CODE & NAME
BT8902, E-COMMERCE
1
Explain the different operation modes associated to e–commerce.
Answer: Various Modes of Operation Associated with E – Commerce
a) Revenue Generating Modes: E–Commerce
outlines the revenue generation modes that a firm can employ to generate quicker
and realistic profits.
The revenue generating methods adopted are:
2
What is a protocol? List the common properties of a protocol.
Answer: A protocol is a convention or standard that controls or enables the connection,
communication, and data transfer between two computing endpoints. In its
simplest form, a protocol can be defined as the rules governing the syntax,
semantics, and timing. Protocols
3
Differentiate between direct and indirect metrics.
Answer: The
e-commerce world has, since inception been attempting to measure parameters
associated with the web and websites in order to assess two things:
1) Advertising – how many people saw our banner advertisement?
2)
4
Explain the architectural components of CRM.
Answer: Architectural components
Customer’s information
repository
It is at the centre of any CRM solution occupying a pivotal place, like
the heart. It is the database that holds the customer information and serves as
the central collective
5
List and explain the key components of electronic supply chain management.
Answer: Components of Electronic Supply Chain Management
1) Advanced Scheduling and Manufacturing Planning Program: This automated program provides detailed coordination of all
manufacturing and supply efforts based on
2)
6
Describe knowledge management and explain its goals.
Answer: Firms have long known about the increasing role that knowledge plays in economic
processes. The companies understand the importance of knowledge along with
their its traditional resources such as land, labour and capital. Firms have
always been oriented towards accumulating and applying knowledge to create
economic value and competitive advantage. An automatic increase in knowledge
and an incentive to search for new
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