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DRIVE
SPRING
2016
PROGRAM
MBA
(SEM 3)
SUBJECT
CODE & NAME
QM0013
- QUALITY MANAGEMENT TOOLS
BK
ID
B1243
1 “An organization can
have various benefits from having an efficient Quality Management System”.
Explain the need of Quality Management Systems in an organization. List the
advantages of Quality Management Systems.
Need
of Quality Management Systems in an organization
Advantages
of Quality Management Systems
Answer: Quality Management
System is defined as “A set of corresponding activities to direct and control
an organisation in order to improve the value and efficiency of its
performance.” An organisation can have
2 Methods and Tools
for Organizing Information. Explain any two in detail
Methods
and Tools for Organizing Information
Any
two methods and tools
Answer: Methods and Tools
for Organizing Information
·
QFD
·
FMEA
·
Problem
Solving Methods and Analysis
·
Affinity
diagram
·
Force
3
a) Reliability engineering is concerned with four key elements. Discuss.
b) Explain software
reliability.
Meaning
of Reliability
Key
elements of Reliability
Explanation
of Software reliability
Answer: Reliability is a
probability of a device (system, vehicle, machine, product or service)
performing its purpose (its intended function) adequately for a specified
period of time under specified operating conditions encountered. Reliability
may be defined in several ways. Some of the
4 Describe Robust
Design Optimisation Strategy. Explain the steps followed in Robust Parameter
Design.
Explanation
of Robust Design Optimization Strategy
Steps
followed in Robust Parameter Design.
Answer: Robust Design Optimisation
(RDO) is currently a high priority problem. The theory of RDO helps to find out
an ideal technical solution stating that, it is possible to implement a
technical solution in practice with high probability. The RDO Strategy of
Indirect Optimisation based on Self-Organisation (IOSO) Technology executes the
narrative progress response surface strategy. This strategy
5 Types of Quality
Control Tools and Their Benefits.
Types
of Quality Control Tools
Benefits
Answer: Types of
Quality Control Tools
A control chart is
most efficient when used for recurring processes that are significant to an
organisation and for which information can be acquired. Control charts are
mainly categorised into two types:
·
Variables
control charts: These
are used for quantitative measurements. Example: height, weight,
6
What is business excellence? What are the steps involved in achieving
organisational excellence?
Meaning
of Business Excellence
Steps
involved in achieving organizational excellence
Answer: Business Excellence
is a set of techniques adopted to improve the efficiency of various processes
within an organisation. Business excellence uses quality management principles
and tools in the business management process and focuses on improving the performance
based on principles of customer focus,
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