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DRIVE
Spring 2017
PROGRAM:
Bachelor of Business Administration- BBA
SEMESTER: 5
SUBJECT
CODE & NAME: BBR 501-Store Operations and Job Knowledge
BK
ID: B 1802
CREDIT & MARKS: 4 Credits, 60 marks
Q.1: What are the components of store opening and closing
checklist?
Checklist for Store Opening.
Checklist for Store closing.
ANS:
Opening checklist: It includes the
following components:
·
Turning off the alarm
·
Preparing the cash register
·
Verifying Internet and system
connections
·
Adjusting the thermostat
Q.2: Explain the two types of stock check
Perpetual stock check
Annual stock check
ANS:
Perpetual stock check: According
to the Institute of Cost and Management Accountants of England and Wales,
perpetual stock is defined as "A system of records maintained by the
controlling department, which reflects the physical movement of stocks and
their current balances." Perpetual stock check can be done at any point of
time by continuous stocktaking programs. In this system, information is kept at
about each receipt, issues and the existing balance of stock. Bata India
follows the practice of fortnightly stock
Q.3: Explain the concept of Distribution Centre and
enumerate the duties of Distribution Centre Head in detail.
Concept
Duties of Centre head
ANS:
Concept: A distribution centre is a specialised
facility or unit that stores final products (or sometimes near final products)
to be re-distributed to distributors, wholesalers, retailers and end consumers.
It is also known as a warehouse (For e.g., Food Corporation
Q.4: Discuss the grooming standards for store employees
Explanation of the concepts
ANS:
Explanation of the concepts: Staff
grooming enhances the overall shopping experience of consumers. Here, you
should keep in mind that grooming not only includes the presentable features of
the store staff but also indicates their etiquettes of dealing with consumers
with an appropriate body language. Stores usually follow certain employee
Q.5: What are the major KRAs of a store head and Sales
member?
Store head
Sales
member
ANS:
Store head: A store head is a person who is finally
responsible for everyday operations and management of a retail store. All staff
members working in a store report to the store head. The major KRAs of a store
head are usually divided under five heads, which
Q.6: How do stores handle the problem of counterfeit
currencies at front-end and back-end cash counters?
Front-end cash counters
Back-end cash counters
ANS:
Front-end cash counters:
It should
include the following aspects:
§ The
cashier should pay proper attention while counting the cash handed by the
customer.
§ If
the cashier has any doubt related to notes and considers them as counterfeit,
he/she should immediately validate the same with the head cashier. The head
cashier
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