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ASSIGNMENT
DRIVE Winter
2016
PROGRAM Master
of Business Administration- MBA
SEMESTER Semester
4
SUBJECT
CODE & NAME MU0018
– Change Management
BK
ID B1807
CREDIT
& MARKS 4
Credits, 60 marks
Note – Answer all
questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Ques 1 Describe Kotter’s Eight Step Change Model.
Ans Kotter has
developed an eight step model for creating change in the organization. Each
step acknowledges that there are key principles that are related with the
responses of the people and their approach to change, what they look for,
understand and then embrace change. Kotter holds that ‘the methods used in successful
transformations are all based on one fundamental insight: that major
Ques 2 What are OD interventions? How are they
useful to the organizations?
Ans Organization development (OD)
is the study of successful organizational change and performance. OD emerged
from human relations studies in the 1930s, during which psychologists realized
that organizational structures and processes influence worker behavior and
motivation. More recently, work on OD has expanded to focus on aligning
organizations with their rapidly changing and complex environments through
organizational learning, knowledge management and transformation of
organizational norms and values. Key concepts of OD theory include:
organizational climate (the mood or unique “personality” of an organization,
which
Ques3 Discuss the reasons for employees’ resistance
to change.
Ans Resistance to
change can be in several forms, explicit, implicit, immediate or deferred/delayed.
If it is explicit and immediate, the senior management should be prompt in
taking steps to remedy the situation. Implicit resistance could cause loss of
loyalty, reduced level of motivation, increase in errors and absenteeism, etc.
Similarly, delayed resistance creates problems
Ques 4 What do you mean by Organizational
Effectiveness? Explain the approaches involved in achieving Organizational
Effectiveness
Ans As a wider
concept, organizational effectiveness as represented by several perspectives
comprises an organization’s fit with its external environment, configuration of
its internal subsystems for high performance, emphasis upon organizational
learning and ability to satisfy the needs of key stakeholders. This is very
complex and includes lot many key terms like organizational
Ques5 What do you mean by Change Agent? Describe the
characteristics of successful Change Agents.
Ans Change agents
are people who usually have specialized training in organizational behaviour
and can help guide and advice the change process. They strive to ‘alter human
capability or organizational systems to achieve a
Ques 6 Write a brief note on the following:
a)Herzberg’s Motivation Theory
b)Kurt Lewin’s Model of Change
Ansa) Herzberg’s Motivation Theory
Herzberg
explains that while the presence of these hygiene factors does not directly
enhance employee motivation, the absence of any one of these will definitely
hinder performance.In a nutshell, the behavioural
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