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DRIVE
Winter
2016
PROGRAM
MASTER
OF BUSINESS ADMINISTRATION (MBA)
SEMESTER
IV
SUBJECT
CODE & NAME
QM0023
- UNDERSTANDING ISO 9001:2008
Q.1:
Explain the evolution of the concept of quality
Evolution
of the concept of quality
ANS:
Evolution
of the concept of quality
Quality has evolved over a period of time and it is
still evolving to new forms. The evolution of quality and its concepts can be
categorised into four
Q.2:
Explain - Factual approach to decision making. What are the benefits and
application of mutually beneficial supplier relationships.
Factual
approach to decision making
Benefits
and application of mutually beneficial supplier relationships
ANS:
Factual
approach to decision making:
“Effective
decisions are based on the analysis of data and information.”
Let us
understand the factual approach to decision making with the help of an example.
The sales department of TQR Ltd. wanted to determine the expected future sales
of products in order to frame an effective sales strategy.
For this, the
Q.3: What do you
understand by Systems approach in QMS? Explain - implementing the systems
approach in QMS Systems approach
Implementing the
systems approach in QMS
ANS:
Systems approach:
A
system can be defined as a set of interrelated or interacting processes that
function together to achieve a specified objective. The concept of systems
thinking involves understanding dynamic relationships
Q.4: What kind of work
environment should you provide to your employees as per ISO 9001:2008?
Work environment
ANS:
Work environment:
“Work
environment is a set of conditions under which work is performed that includes
work conditions related to physical, social, psychological, and environmental
factors.” —ISO 9000 Family of Standard
The
clause 6.4 of the standard provides requirements with regard to work
environment. Work environment refers to those
Q.5: Short note on:
i) Customer satisfaction
ii) Internal audit
ANS: i) Customer satisfaction
The
term ‘customer satisfaction’ was incorporated in the definition of quality. The
quality movement focused more on identifying and exceeding customer requirements.
Generally, the relationship between customer
Q.6 Explain - System Certification
in detail.
ANS:Although
ISO certification is not a mandatory requirement, many organisations nowadays
prefer to become ISO certified. One of the foremost reasons for certification
is to improve the efficiency and effectiveness of
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