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DRIVE:
Winter 2016
PROGRAM:
MBA
SUBJECT
CODE & NAME: OM 0016 – QUALITY MANAGEMENT
CREDITS
& MARKS: 4, 60
SEMESTER:
IV
BK
ID: B2009
Q.1:
Explain various Principles of Total Quality Management
(Explain
various Principles of Total Quality Management)
Answer:
Total
Quality Management (TQM) is a management approach focusing on the improvement
of quality and performance in all functions, departments, and processes across
the company to provide quality services which exceed customer expectations. TQM
expands the scope of quality of every department from top management to lower
level employees. It enables management to adopt a strategic approach to quality
and put more effort on prevention rather than on inspection. Through TQM, all
employees are trained
Q.2:
Elaborate the concept of International Standards. Also explain the following
terms
a.
ISO 9001:2008
b.
ISO 9004:2009
c.
ISO 90003:2004: Software Quality Management
d.
ISO 13485:2003: Medical Devices Quality Management
ANS:
ISO
9001:2008:
The ISO
Q.3:
Explain the concept of culture. Differentiate between authoritarian culture and
participative culture.
A
Concept of culture
Differentiate
between authoritarian culture and participative culture.
ANS:
Concept
of culture:
“Culture is the deeper
level of basic assumptions and beliefs that are shared by members of an
organisation that operate unconsciously and define in a basic ‘taken for
granted’ fashion an organisation's view of its self and its environment.” --
Edgar Schein A culture can be defined as a set of beliefs,
Q.4:
Explain the steps of continuous quality improvement.
A
Steps of continuous quality improvement
ANS:
Steps
of continuous quality improvement:
CQI is a systematic
approach and involves a number of steps:
The steps in CQI are
explained with examples as follows:
1. Identifying
the core outputs,
Q.5:
Define different aspects of the design and development of a product.
A
Different aspect of the design and development of a product
ANS:
Different
aspects of the design and development of a product:
Design involves those
activities that are carried to create the appearance, style and touch of a
product. Therefore, it includes the architecture of a product, selection of raw
materials and processes. On the other hand, the
Q.6:
Write Short notes on following.
a.
Knowledge Management
b.
Expertise location
c.
Communities of Practice (CoPs)
d.
Knowledge management strategy e. Knowledge culture
ANS:
a.
Knowledge Management:
Knowledge Management (KM) is a process
of identifying, representing, and adapting perceptions and experiences from
various dimensions. The following are some of the popular definitions of KM:
According to Karl Erik Sveiby,
“Knowledge management is the art of creating value by leveraging the intangible
assets.” In the words of The Gartner Group, “Knowledge management is a
discipline that promotes an integrated approach to identifying, managing, and
sharing all of an enterprise’s information
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