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Winter
2016
Program
MBADS
(SEM 4/SEM 6)
Subject
code & name - QM0024 – Managing Quality in the Organisation
Book
ID - B1931
Credit
and Max. Marks - 4 credits; 60 marks
Q.1: What is the
meaning of stakeholders? Discuss about stakeholders of an organisation.
Stakeholders
Stakeholders of an organization.
ANS:
Stakeholders:
Stakeholders
in an organisation are those people, groups, and organisations without which an
organisation would fail to exist. They can affect or be affected by the
activities of business.
Stakeholders
of an organization:
Stakeholders
are those groups without whose support the organisation would cease to
exist.The concept of
Q.2 Explain –
the relationship between the degree of Employee empowerment at
various levels
of Commitment.
ANS: The terms employee empowerment and employee
involvement are often used synonymously. However, there are major differences
between the two.
Employee
empowerment is an innovative form of employee involvement. In this section, let
us study about employee empowerment.
According
to Wellins et al., 1991, “Empowerment is the process of passing authority and
responsibility to individuals at lower level in the organizational hierarchy.”
Empowerment is related to
Qus:3
Explain Kotter’s Eight step Model of Change Management
·
Kotter’s
Eight step Model
Ans:
Kotter’s
Eight step Model:
These steps are
explained as follows:
1. Establishing a sense
of urgency: Kotter has
suggested that it is important for an organisation to develop urgency for
change. For this, organisations should educate their employees about the
benefits of change.Apart from this, to create a sense of urgency, the
organisation should:
Q4.
Define performance measurement. Explain why it is needed for an organization?
(Definition, Need for Performance Measurement) 10
Ans: Performance
Measurement: As
discussed earlier, performance measurement is one of the most crucialelements
of total quality initiatives of an organisation. It is primarilyconcerned with
managing the outcome and reducing or eliminating theoverall variation in
products or processes. The main
Q.5 Explain -
Communication process
ANS: The
communication process consists of six basic elements: sender, encoding,
message, decoding, receiver, and feedback.
Let
us discuss the elements of communication in detail. Sender: A party or agent
who sends the intended message to another party or agent. The sender is
considered to be a source in the process of communication.
Encoding: It is a
process
Q.6: Describe the various barriers to
Quality
Barriers to Quality
ANS:
Barriers to Quality:
Different
organisations face different types of barriers in implementing quality
initiatives. Irrespective of its type, any barrier may hamper organisational
effectiveness to a large extent; thus, it is important for the organisation to
overcome barriers faced during the implementation of quality. Overcoming
barriers
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