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Winter 2017
PROGRAM
MBA
SEMESTER
III
SUBJECT CODE & NAME
OM 0010 - OPERATIONS MANAGEMENT
1
Explain the concept of operation management. What are the elements of
operations management?
A
Concept of Operations Management
Elements of Operations Management
Answer:
Operations management is defined as that activity whereby
resources, flowing within a defined system, are combined and
2
Explain the process of operation research in detail. Write down different
Applications of Operations Research.
A Process of operation research
Applications of Operations Research.
Answer:
Process
of operations research
Operations
research provides an integrated framework for making various business
decisions. Therefore, it is of utmost importance for an organization to have a
clear understanding of this framework to solve various business problems.
The
steps involved in
3.
An organisation has three production centres P1, P2 and P3 that supply products
to four warehouses W1, W2, W3 and W4. The monthly production capacities of the
three production centres are 160, 150 and 190 units, respectively. The monthly
demand of warehouses is 80, 90, 110 and 160 units, respectively. The
transportation cost per unit (in rupees) is shown in following Table
|
Warehouses
|
W1
|
W2
|
W3
|
W4
|
|
Production Centres
|
||||
|
P1
|
10
|
12
|
8
|
15
|
|
P2
|
12
|
14
|
18
|
9
|
|
P3
|
15
|
12
|
20
|
16
|
Discussion
questions:
1.
How many units should an organisation supply to warehouses so that the total
transportation cost is minimised?
2.
Calculate Total Transportation Cost
Answer:
Construct the transportation cost matrix table, which is as follows:
4
Write Short notes on-
·
Consumer
Pricing Expectations Range
·
Autonomous
and derived demand
·
SERVQUAL-Measuring
Service Quality
·
Service
Blueprint
Answer:
Consumer pricing expectations range
Consumer
Pricing Expectations Range (CPER) is a term, which is commonly used in demand
forecasting. This term has two aspects, namely, consumer aspect and producer
aspect. From the consumer’s
5.
Solution for Sequence
Problem is as follows
|
Job
|
1
|
2
|
3
|
4
|
5
|
6
|
|
Machine-1
|
9
|
7
|
8
|
6
|
8
|
12
|
|
Machine-2
|
4
|
5
|
3
|
6
|
2
|
5
|
|
Machine-3
|
12
|
10
|
8
|
9
|
15
|
11
|
Solution:
|
Job
|
1
|
2
|
3
|
4
|
5
|
6
|
|
Machine M1
|
9
|
7
|
8
|
6
|
8
|
12
|
|
Machine M2
|
4
|
5
|
3
|
6
|
2
|
5
|
|
Machine M3
|
12
|
10
|
8
|
9
|
15
|
11
|
Since any
6
Elaborate the replacement of equipment that deteriorates with time. What are
the limitations of replacement models?
Replacement of equipment that
deteriorates with time.
Limitations of replacement models.
Answer:
Replacement of Equipment that Deteriorates with
Time
When the operational efficiency of equipment goes on decreasing
with the gradual passage of time, it is economical to replace the same with a
new one. The replacement decisions for such equipment are taken based on the
economic life cycle and monthly or annual operating costs of the
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DRIVE
Winter
2017
PROGRAM
MASTER OF BUSINESS ADMINISTRATION (MBA)
SEMESTER
III
SUBJECT CODE & NAME
OM0011- ENTERPRISE RESOURCE PLANNING
1. Define Enterprise Resource Planning
(ERP). Briefly explain the major benefits of an ERP system.
Define
ERP
Explain
any 8 major benefits of an ERP system
Answer: “ERP is a packaged business
software system that enables a company to manage the efficient and effective
use of resources (materials, human resources, finance, etc.) by providing a
total, integrated solution for the organisation’s information-processing needs”
2. Write short notes on the following:
a. Decision Support System (DSS)
b. Executive Information System (EIS)
c. Customer Relationship Management
(CRM)
d. Management Information System (MIS)
Answer: Decision Support System
DSS is an interactive information system that provides substantial
support to managers while taking critical business decisions. It is a
computerised information system that is capable of performing logical data
analysis and testing hypothesis. Some of the popular definitions of DSS are as
follows: According to Hicks, “DSS
is an integrated set of computer tools that allow a decision-maker to interact directly with
computers to create information useful
in making decisions
3. Explain the different phases of an ERP
implementation life cycle.
Explain
11 phases of an ERP implementation life cycle
Answer: ERP Implementation Lifecycle
Pre-evaluation screening
Pre-evaluation screening is the first phase of the ERP implementation
lifecycle. It includes examining all the available ERP systems. Among these
systems, those that are able to meet the organisation’s requirements are
selected.
Package evaluation
The package evaluation phase involves a deep analysis of all the
shortlisted ERP systems in order to select the
4. Explain the role of manufacturing and
production planning module of an ERP system. Briefly explain the sub-modules of
the manufacturing module.
Explain
the role of manufacturing and production planning module of an ERP system
Explain
any 8 sub-modules of the manufacturing module
Answer: The manufacturing and production planning module of an
ERP system helps an organisation plan and perform its production activities
effectively by providing accurate and timely information.
5. Explain the role of ERP in sales and
distribution.
Briefly explain the sub-modules of the
sales and distribution module.
Explain
the role of ERP in sales and distribution
Briefly
explain the sub-modules of the sales and distribution module
Answer: An organisation generates revenue by
selling its products and services. These products and services are passed
through an extensive distribution network before they reach the end users. This
distribution network
6. Define the role of vendors and
consultants in ERP implementation.
Define
vendor and role of vendors in ERP implementation
Define
consultant and the role of consultants in ERP implementation
Answer: Role of a vendor
A vendor provides ERP systems to client organisations
as per their requirements at a mutually agreed price. Generally, a contractual
agreement is signed between a vendor and a client organisation. This agreement
states all the terms and conditions related to the system’s functions, level of
quality,
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PROGRAM
Master of Business Administration -
MBA
SEMESTER
III
SUBJECT CODE & NAME
OM0012 Supply Chain Management
Qus:1
Write short notes on Supply Chain Management Process and Supply Chain
Management Decisions.
Answer: Supply Chain Management (SCM) is the process that plans,
implements and controls the
operations of supply chain to meet the customers’ requirements. SCM process is carried out as a step-by-
Qus:2
Write a short note on Managing Inventory in Supply Chain Management. What are
the various Inventory costs?
Answer: Defective inventory
can cause operation disruptions, stock shortages and overages, and purchasing
difficulties that may result in increased cost, customer dissatisfaction, or
even cancellation of orders. Thus, inventory management determines the success
of any business.
We can define inventory management
as the application of data collection, demand, forecasting, and lean and
Qus
3. What are the various importance of Information in Supply Chain? Write a note
on Bullwhip Effect.
ANS: Importance of Information in Supply
Chain
Effective sharing of information helps to connect various
stages of a supply chain and to coordinate and maximise
Qus:4
Explain the various direct benefits of Outsourcing.
Answer: The benefits of outsourcing are divided into two categories.
They are as follows:
Direct benefits
Indirect benefits
Let us now discuss these
Qus:5 What is Standardization? What are
the different approaches to Standardization?
Answer: Standardisation is a process of using a standard product in
place of a family of products. Standardisation helps to achieve economies of
scale by doing an activity once and repeating it many times.
Generally, lead time can be
shortened by reducing inventory levels and increasing forecast accuracy.
However, after a
Qus:6 What do you mean by Decision Support
System (DSS)? What are the various functions of Decision Support System?
Answer: A decision support system is a computer based application
that processes and integrates data to provide information, and techniques to
help organisations make quick and effective decisions. To manage the decision
support system effectively, some of the human characteristics like flexibility,
perception and wisdom are essential. Unlike other complex business systems,
supply chain
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DRIVE
Winter
2017
PROGRAM
MBA
SEMESTER
III
SUBJECT
CODE & NAME
OM
0013 – ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT
1
Differentiate between the concept of production management and operations
management.
A
Concept of production management.
Concept of operations management.
Difference between production management and operations management
Answer:
Production management and operations management are
management jargon that needs to be simplified for those who are
2
Explain the meaning and characteristics of a product.
Meaning of a Product
Characteristics of a Product
Answer:
Product is one of the important elements of marketing mix. A marketer can
satisfy consumer needs and wants through product. A product consists of both
good and service. Decisions on all other elements of marketing mix depend on
product. For example, price is set for the product; promotional
3
Define the Process of Production Planning and Control
Process of Production Planning and Control
Answer:
Process of Production Planning and Control
Planning phase: Planning is
considered an efficient forecasting tool, which states how the objectives can
be achieved and how a particular requirement can be fulfilled in the future. It
has two categories of
4
What do you understand by the term ‘inventory’? Explain various types of
inventories.
Meaning of Inventory
Types of Inventories
Answer:
Inventory is an idle stock of physical goods that contain economic value, and
are held in various forms by an organization in its custody awaiting packing,
processing,
5
Explain the Process of Quality Control.
Process of Quality Control
Answer:
Process of quality control
1.
Controlling engineering quality: It refers to the first
step of quality control, in which product specifications are developed. This
step involves various sub-steps, which are as follows:
a.
Evaluating customer requirements to have a clear understanding of product
quality objectives
b.
Reviewing product
6
Write short notes on the following:
a.
Alfred Weber’s theory of industrial location
b.
Influence of government on industry location
c.
Objectives of an effective plant layout
d.
Factors affecting a plant layout
Answer:
Alfred Weber’s theory of industrial location
Alfred
Weber, a German economist, attempted to analyse the factors that influence
industrial location. Before Weber, another German economist Launhardt gave the
simple principle of industrial location based on minimum transport cost. Weber
followed Launhardt's principle in his theory and made it more rigorous and
analytical. Ever since then, his theory is being used in practice. Weber's main
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