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DRIVE-
Summer 2014
PROGRAM-Bachelor
of Business Administration- BBA
SEMESTER-1
SUBJECT
CODE & NAME-BBA102: ORGANIZATIONAL BEHAVIOUR
BK
ID-B1498
CREDIT
& MARKS-4 CREDITS & 60 MARKS
Note
– Answer all questions. Kindly note that answers for 10 marks questions should
be approximately of 400 words. Each question is followed by evaluation scheme.
Q1.
Define the term ‘Organisational Behaviour”. Explain the importance of
Organizational Behaviour.
(Definition
of Organizational Behaviour, Importance of Organizational Behaviour) 2, 8
Answer.
Organizational Behaviour
Organizational
Behavior (OB) is the study and application of knowledge about how people,
individually and groups behave as individuals as well as in groups in the
organizations. Its main purpose is to build better relationships by achieving
individual objectives, group objectives, and organizational objectives
Q2.
Explain the following:
a)
Span of Control
b)
Centralisation and Decentralisation
(Span
of Control, Centralisation and Decentralisation) 5, 5
Answer.
a) Span of Control
It is the extent to which a superior is able to supervise
maximum number of subordinates efficiently and effectively. This is also known
as the span of management/supervision. Span of control refers to
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Q3.
Describe the personality traits influencing Organizational behaviour.
(Personality
traits influencing Organisational Behaviour) 10 marks
Answer.
Personality Traits
influencing Organizational Behaviour
The various
personality traits that influence the behaviour of people in organizations are:
Locus of Control – locus of control is
of two types: Internal locus of control and external locus of control. People
with internal locus of control believe that what all happens in their life can
be controlled by them and they are the masters of their destiny. Whereas, the
people with external locus of control believe that
Q4.
Define the term motivation. Explain Maslow’s need Hierarchy theory.
(Definition
of motivation, Maslow’s hierarchy theory) 3, 7
Answer.
Definition of motivation
Motivation is the set
of forces that causes people to behave in certain ways. We can say that
Performance = f(
ability x motivation).
The term ‘motivation’ has its origin in the Latin word
“mover” which means to “move”. Thus,
Q5.
Explain the functions of communication. Mention some of the tips or techniques
for effective communication.
(Functions
of communication, Tips or techniques for effective communication) 5, 5
Answer.
Communication is one
of the most important functions of management. It is not only important to all managers,
but is equally important for all employees of the organization.
Q6.
Write short notes on the following:
a)
Organization Culture
b)
Conflict management
(Organisational
Culture, Conflict management) 5, 5
Answer.
a)
Organization Culture
Organization culture
is the set of shared values and norms that controls organizational member’s
interactions with each other and with people outside the organization. It is
referred to as the common perception held by the members towards their
organization. Organization culture is a system where
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