mu0012 smu mba summer 2014 IIIrd sem assignment

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DRIVE-SUMMER 2014

PROGRAM-MBADS (SEM 3/SEM 5) MBAFLEX/ MBAN2 (SEM 3) PGDHRMN (SEM 1)

SUBJECT CODE & NAME-MU0012 – Employee Relations Management

BK ID-B1734

CREDIT & MARKS-4 Credits, 60 marks

Q1 Employees are the most important resource for any company. What do you mean by Employee Relations Management? Explain the different Employee Relations Management Tools applied in organizations

(Definition of Employee Relations Management

Explaining the Employee Relations Management Tools)

Answer.

Employee Relations Management

Employee Relations Management (ERM) is a vital business process that manages employer-employee and employee-employee relations. It goes by the maxim that ‘a satisfied employee is a productive employee’.

Q2. Define Organizational Culture. Discuss the dimensions of organizational culture. Explain Charles Handy’s classification of organizational culture

(Definition of organizational culture, Explain the dimensions of organizational culture, Explain Charles Handy’s classification) 2, 5, 3

Answer.

Organizational culture

Organisational culture describes the psychology, attitude, experiences, beliefs and values of an organisation. According to Hill and Gareth (2001), organisational culture is defined as ‘the specific collection of values and norms that are shared by people and groups in an organisation and that control the way they interact with each

Q3 List and explain the various types of Disciplinary problems existing in an organization

(Listing of the Disciplinary problems, Explaining all the Disciplinary problems)

Answer.

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Disciplinary problems

Discipline is essential for organisations to regulate employee behaviour and to channel employee efforts in realising organisational goals. Management deals with all acts of indiscipline or misconduct according to the organisational rules and policies and the nature of the indiscipline. The main types of disciplinary problems are

Q4 Discuss the Collective Bargaining Process and its issues

(Explaining the Collective Bargaining process, Explaining the Collective Bargaining issues )

Answer.

Collective Bargaining process

Having understood what collective bargaining is, let us now discuss the general process involved in collective bargaining and negotiation towards resolving employee issues. The process includes negotiations between an employer and a group of employees to determine the conditions of the employment. The result of the collective

Q5 As an HR of a Company, you are asked to focus on the causes of Grievance and the Grievance handling procedure. What according to you are the reasons of Grievance? Explain the pre-requisites you will consider while addressing Grievance handling procedure

(Explain the causes of Grievance, Describe the essential pre-requisites of a Grievance Handling procedure )

Answer.

Causes of Grievance

Grievance may be defined as a complaint or resentment against any unjust or unfair act. Grievance is any issue associated with an organisation or its management such as employee discrimination or harassment by managers. There are a number of causes of employee grievances. Some of the reasons are as follows:

Economic: Issues related to wages like wage calculation, overtime, and bonus. Employees often feel that they

Q6 Write a brief note on the following Acts:

a) Indian Trade Unions Act, 1926

b) Employee State Insurance Act, 1948

(Indian Trade Unions Act, 1926, Employee State Insurance Act, 1948)

Answer.

a)      Indian Trade Unions Act, 1926

The Indian Trade Unions Act was passed in 1926 and has been amended in 1928, 1960 and 1964 and 2001. The Indian Trade Union Act is applicable to the whole of India. The main activity of trade unions is collective bargaining. Trade unions stand up for the rights of the workers and ensure better working conditions. The Trade

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