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DRIVE-SUMMER
2014
PROGRAM-MBADS
(SEM 4/SEM 6) MBAFLEX/ MBA (SEM 4) PGDOMN (SEM 2)
SUBJECT
CODE & NAME- OM 0016 – QUALITY MANAGEMENT
BK
ID-B1341
CREDIT
& MARKS-4 CREDITS, 60 MARKS
Q1.
Define data quality and explain its six characteristics.
(Definition
of data quality, Explanation of six characteristics of data quality) 1, 9(1.5
marks each)
Answer.
Data
quality
Before defining data quality, it
is necessary to understand the term „data‟. Data is defined as; „a collection
of facts that has been organised and categorised for a predetermined purpose.‟ now,
let us define data quality. It is a measurement of the value of a set of
data, utilised in a specific manner, towards precise goals, or it is a metric
by
Q2.
Write short notes on:
·
ISO 9000 series
·
DMAIC methodology
(ISO
9000 series, DMAIC methodology)5,5,
Answer.
ISO
9000 series
The International Organisation
for Standardisation (ISO) has been developing standards for international companies
since 1947. The ISO standards provide organisational guidance and requirements
in various areas such as quality. These standards are the system prerequisites
for the company in a particular arena. For example, the ISO 9000 series is
inclusive of standards that give organisational parameters and guidance for an effective
quality management system.
Q3.
What are the advantages of quality planning?
(Listing
and explanation of advantages of quality planning)10(1.25 marks each)
Answer.
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Advantages
of quality planning
Following are the advantages of
quality planning:
Planning enables management by
clear objectives, such as:
·
It
starts with determining objectives.
·
It
mentions the purposes for which different activities are to be undertaken.
·
It
helps in focusing the concentration of employees on the objectives of
enterprise.
Q4.
Quality culture can be defined as the incorporation of quality in the overall
system of an organisation which leads to a positive internal environment and
creation of delighted customers. The essential tool for implementation of such
a culture is a changed mindset at all the levels of management.
Explain
in brief the Key drivers for developing quality culture.
(Explanation
of Key Drivers)10 (2 marks each)
Answer.
Key
drivers for developing quality culture
There are essentially five key drivers
for developing quality culture. They are:
1. Provide quality goals and
measurements at all levels
Providing quality goals and
measurements at all levels is a starting point to ensure action on quality. In
this process we develop goals and measures that are aligned with the mission,
the critical success factors and the quality strategy of the organisation. Clear
quality goals for people are important stimuli for inspiring superiority in quality.
Human beings commit themselves in two different ways: external and internal.
Q5.
Define quality control. Explain the seven basic tools of statistical process
control
(Definition
of quality control, Explanation of seven basic tools of statistical process
control)1.25, 8.75(1.25 marks each)
Answer.
Quality
control
Quality control is an important
tool and technique for measuring quality. Techniques can vary depending on the
type of business. Few techniques are as follows:
·
Inspection
·
Testing
Q6.
Explain the eight elements of TQM.
(Explanation
of the eight elements of TQM) 10(1.25 marks each)
Answer.
Elements
of TQM
There are eight elements for the
success of TQM in an organisation. They are:
·
Ethics
·
Integrity
·
Trust
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